Updating...
Skip to main content
(opens in a new tab)
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
ITS Portal
Sign In
Search
Home
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Knowledge Base
Students
Students
Quick links for common troubleshooting.
Categories (3)
Classroom Technology Guides
► How to Login
► How to Present
► Standard classroom Setups
Expand
Zoom
► Getting started
► Syncing Local Recordings to OneDrive
► Convert Personal Account to TRU Licensing
Expand
Tax Information
T2202s may not be issued in the following situations:
► Your course or program does not qualify. T2202 receipts are only issued for post-secondary courses of more than 3 weeks.
► You have paid $100 or less in tuition and fees.
Expand
Articles (35)
Pinned Article
Student Technology Guide
Class Schedule Export from myTRU Student Portal
Export your class schedule from myTRU and import the attached .ics file into Google, Outlook, Yahoo, or Apple Calendar.
Degree Works
Degree Works is a web-based degree audit tool that allows students to track their academic progress towards their certificate, diploma or degree completion.
Desktop Security Tools
Need desktop encryption, anti-virus, link scanner, spyware, password management, or firewall tools? Choose one or more of the items listed inside.
Emergency Notifications
Information about TRU’s Alertus Emergency Notification Software
Global Protect VPN Troubleshooting
How do I setup Microsoft Authenticator (MFA)?
How to setup verification methods with Microsoft.
How to Use Student Email
Microsoft Multifactor Authentication FAQ
Student and Staff/Faculty MFA FAQ & Enrollment Instructions focusing on the Microsoft Authenticator App.
Moodle Login
myTRU Digital Student ID Card
Learn how to set up and access your TRU Digital Student ID Card through myTRU.
New Look for myTRU Personal Information System
TRU is upgrading the Personal Information system to a new, user-friendly interface. This update consolidates all personal information in one place, replacing the older version.
Printing in Student Computer Labs
Recommended Software for Students
Students can download a variety of software options onto their home computer. These software offerings can be helpful for online coursework and communicating with fellow classmates and professors.
Registration Error Messages
Common Registration Error Messages
Student Computer Labs & Software
Student Wireless Printing
Troubleshooting CAPTCHA Errors During Student Registration
This article will guide you through troubleshooting steps to resolve the CAPTCHA error and successfully complete your registration.
TRU Library is Switching to OpenAthens on May 5, 2025
TRU Library is upgrading to OpenAthens to improve off-campus and on-campus access to online resources.
UMO App for BC Transit (U-Pass)
UPASS is now UMO (Provided by BCTransit)
Update Your Personal Information
How to update your mailing address or phone number in MyTRU (for students) or TRUemployee (for employees)
Campus Wi-Fi
Microsoft 365 Information for Students
Microsoft Office365 for Active Thompson Rivers University Students
myTRU
Password Reset Instructions
Student Network Account
Information about your Thompson Rivers University Student Network Account
Troubleshooting During Registration
Troubleshooting During Registration
First Time Network Password Setup
First Time Network Password Setup
myTRU Student Portal
Degree Works
Microsoft 365
Global Protect VPN
OneDrive for Students
Printing
Computer Labs
Search this category
Search
Blank