Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. Rather than just asking for a username and password, MFA requires one or more additional verification factors, which decreases the likelihood of a successful compromise.
How do I enroll in Multi-Factor Authentication?
Microsoft provides detailed instructions on how to Add your Work or School Account to the Microsoft Authenticator App.
If you have a smart phone or tablet, we require that you use the Microsoft Authenticator App. It is quick, easy-to-use, and secure.
Frequently Asked Questions
Why is my password not enough?
Passwords are increasingly easy to compromise. They can often be stolen, guessed, hacked, you could be locked out of your account or someone stealing your information without your knowledge.
With MFA, even if an attacker knows your password, they will not be able to access your account without a successful authentication request via the Microsoft Authenticator App.
Does using the Microsoft Authenticator App give up control of my smartphone?
No. The Microsoft Authenticator app has no access to change settings or remotely wipe your phone.
Microsoft verifies the security of your device, such as OS version, device encryption status, screen lock, etc.
Does the Microsoft Authenticator App allow passwordless authentication?
The Microsoft Authenticator App allows passwordless authentication for all Microsoft365 products. Other TRU services may still require you to use your password.
To use passwordless authentication, on the Microsoft Authenticator App you will need to select your Thompson Rivers University account, then select the "Set up Phone Sign-In" section.
Your device will require a PIN, password, or pattern lock in order to be set up with passwordless authentication. Your fingerprint can also be used if your device supports the use of biometrics.
I've changed/lost my device and need to reactivate the Microsoft Authenticator App. How do I do this?
If you get a new phone, or if you’ve re-installed the Microsoft Authenticator App, you'll need to re-activate the app. You may enroll your new device yourself using the device management portal.
You will need to log in using a MFA device already configured to your account before adding a new one. If the device you are replacing is your only MFA device and you no longer have access to it, contact the IT Service Desk for assistance.