How do I setup multifactor authentication (MFA)?

MFA Microsoft-Authenticator-App Multi-Factor-Authentication Multifactor-Authentication 2FA Two-Factor-Authentication Authentication Microsoft-Authenticator multi-factor

Locked Out? Switched Phones or Changed Phone Numbers?

We can help. Please submit a request to reset your MFA

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Set up Microsoft Multi-Factor Authentication (MFA)

Registering a device allows your phone to approve sign-ins. It does not give TRU access to your phone or personal data.

Important Information

Ensure you set up at least two authentication methods that includes: (1) Microsoft Authenticator app and (2) phone call or SMS text message.
Also provide an alternate email address. This will allow you to reset your password if you forget it.
MFA prompt location: MFA is typically prompted when signing in off campus and is usually not required when connected to TRU’s wired or wireless networks on campus.

Primary Method: Microsoft Authenticator App (Recommended)

Step 1: Install the Microsoft Authenticator app

Download the app from Microsoft:

https://www.microsoft.com/en-ca/security/mobile-authenticator-app

Step 2: Set up MFA

Go to https://aka.ms/mfasetup.
Sign in using your TRU account.
Select Add sign-in method if prompted.
Choose Authenticator app.
Follow the on-screen instructions to complete setup.

Learn more: Add your work or school account to Microsoft Authenticator

Update or Change MFA Settings

After MFA is set up, you can change or add verification methods at any time.

https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

Additional Method 1: Phone Call

Use the phone call option in addition to the Authenticator app.

https://support.microsoft.com/en-us/account-billing/set-up-a-phone-call-as-your-verification-method-e54d955d-ac82-4741-91e3-dae6c8bb9d98

Additional Method 2: SMS Text Message

Use the SMS text method option in addition to the Authenticator app.

https://support.microsoft.com/en-us/account-billing/set-up-sms-sign-in-as-a-phone-verification-method-0aa5b3b3-a716-4ff2-b0d6-31d2bcfbac42

Additional Method 3: Alternate Email

Use the alternate personal email method option in addition to the Authenticator app.

https://support.microsoft.com/en-us/account-billing/set-up-an-email-address-as-your-verification-method-250b91e4-7627-4b60-b861-f2276a9c0e39

Additional Support

For further assistance with Microsoft MFA setup, review the Microsoft MFA support guidance and TRU MFA information below.

Microsoft Support: common-problems-with-two-step-verification-for-a-work-or-school-account

TRU MFA Information: Microsoft Multifactor Authentication FAQ

If you still require assistance, submit a ticket using the Service below.

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