Booking an Appointment for IT Support

Microsoft Bookings lets students, employees and non-employees schedule support appointments for help from TRU IT Services quickly and easily.

Appointment Types

  • Virtual Support: Completed online using Microsoft Teams.
  • In-Person Support: Held at OM1310 (Old Main).

To request a Password Reset or MFA (Multi-Factor Authentication) Reset:

Request Account Password Reset
Request Multi-Factor Authentication Reset

Submitting your request for either a Password Reset or MFA Reset using the buttons above is the best way to do so. Creating an appointment will result in longer wait times for assistance.

Appointment Lengths

Based on selected service: 15 to 30 minutes

How to Book an Appointment

  1. Click the below button to access the ITS Bookings page:
ITS Bookings
  1. Select the required appointment type
  2. Choose an available date and time from the calendar
  3. Enter your name, email, and any required details
  4. Confirm your booking. You will receive a confirmation email with appointment details and a Teams meeting link for virtual appointments

Rescheduling or Cancelling an Appointment

  • Use the link in your confirmation email to reschedule or cancel your appointment. Alternatively, click the "Manage Booking" link in the calendar invitation for the booked appointment. 
  • Make changes at least 24 hours before your appointment time
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