Booking an appointment for IT support

How to book, reschedule, or cancel virtual and in-person support appointments using Microsoft Bookings at TRU.

Microsoft Bookings lets students and employees schedule support appointments for help from TRU IT Services quickly and easily.

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Appointment Types

• Virtual Support: Completed online using Microsoft Teams.
• In-Person Support: Held at OM1310 (Old Main) for student and AB121 (Administrative Services Building) for employee bookings.

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To request a Password Reset or MFA (Multi-Factor Authentication) Reset:

Submitting your request for either a Password Reset or MFA Reset using the buttons above is the best way to do so. Creating an appointment will result in a longer wait for assistance.

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Appointment Lengths

• Students: 15 minutes
• Employees (faculty and staff): 30 minutes

How to Book an Appointment

1. Select the Microsoft Booking Portal:

2. Select Virtual or In-Person support
3. Choose an available date and time from the calendar
4. Enter your name, email, and any required details
5. Confirm your booking. You will receive a confirmation email with appointment details and a Teams meeting link for virtual appointments

Rescheduling or Cancelling an Appointment

• Use the link in your confirmation email to reschedule or cancel your appointment
• Make changes at least 24 hours before your appointment time