Summary
How to book, reschedule, or cancel virtual and in-person support appointments using Microsoft Bookings at TRU.
Body
Microsoft Bookings lets students, employees and non-employees schedule support appointments for help from TRU IT Services quickly and easily.
Appointment Types
- Virtual Support: Completed online using Microsoft Teams.
- In-Person Support: Held at OM1310 (Old Main).
To request a Password Reset or MFA (Multi-Factor Authentication) Reset:
Submitting your request for either a Password Reset or MFA Reset using the buttons above is the best way to do so. Creating an appointment will result in longer wait times for assistance.
Appointment Lengths
Based on selected service: 15 to 30 minutes
How to Book an Appointment
- Click the below button to access the ITS Bookings page:
- Select the required appointment type
- Choose an available date and time from the calendar
- Enter your name, email, and any required details
- Confirm your booking. You will receive a confirmation email with appointment details and a Teams meeting link for virtual appointments
Rescheduling or Cancelling an Appointment
- Use the link in your confirmation email to reschedule or cancel your appointment. Alternatively, click the "Manage Booking" link in the calendar invitation for the booked appointment.
- Make changes at least 24 hours before your appointment time
Additional Support
Have more questions? Submit a Support Request through the link below for assistance. NOTE: This will not create an appointment.