Knowledge Base

Categories (12)


Quick links for common troubleshooting.

Application and Software

Information about various applications and software offered by TRU to staff and students for remote or on-campus work or study.

Audio Visual

Information and support for microphones, webcams, projectors and Smartboards located in labs, classrooms and conference rooms.

Collaboration and File Storage

Network File Storage, Cloud Storage, and Collaboration and Video Conferencing platforms.

Desktop Computing

Support, details and step-by-step guides for setting up your TRU computer and phone, and troubleshooting potential issues.

Email and Calendar

Student and Staff email support and FAQs relating to Webmail, Outlook and Calendars for Windows, Mac and Smartphones.

Information Security

Support, Tips and TRU Policies for preventing the unauthorized use of electronic data and information.

Network and Telecom

Information and support for staff and students using TRU networks: Eduroam, TRU Wireless, Wi-Fi, campus network and VoIP phones.


On-campus printing instructions, information, and support for students and staff.

Staff Onboarding

For New Staff to learn about their TRU Network Accounts, TRU Policies, Application and System Access Requests (ASARs) and Resources Available at the University. Once your onboarding paperwork is processed by HR and Payroll, IT Services will receive notification from the Banner Database System and will proceed with Account Creation.

Teaching and Learning

Systems and software used for education at TRU; including video conferencing tools, Moodle, MyTRU and computer labs.

Articles (4)

Pinned Article Installing TeamViewer for Remote Assistance

A Guide for installing TRU TeamViewer Quick Support for Remote Assistance

Alerts and TRU Safe Information

How to Sign Up to Get Alerts and TRU Safe Information via Text or Email

Microsoft's Deprecation of Basic Authentication

In September 2021, Microsoft announced that effective October 1, 2022, Microsoft will begin disabling Basic authentication for Outlook, EWS, RPS, POP, IMAP, and EAS protocols in Exchange Online. SMTP Auth will also be disabled if it is not being used.

Remote Access Software & Setup - Staff

Remote Access Software allows Staff working Off-Campus to connect to services such as your H:\ and O:\ Network Drives. The Global Protect VPN is required when accessing services remotely, or if On-Campus and connected to the network through WiFi