Knowledge Base

Categories (10)


Quick links for common troubleshooting.

Application and Software

► Software Available for Student Use
► Download & Install Support
► AppsAnywhere

Audio Visual

► Contacting Media Services
► Equipment Loan out
► Maintenance and Repairs

Collaboration and File Storage

► Conference Tools (Teams, Zoom, etc…)
► Setting Up Your OneDrive
► Collaboration FAQ

Email and Calendar

► Student Email Support
► Troubleshooting & Microsoft 365 FAQ
► Managing Microsoft Outlook

Information Security

► Standards & Policies
► Tips for Safe Computing
► Multi-factor Authentication


► On-Campus Printing Instructions
► Student Wireless Printing

Staff Onboarding

► Access Request (ASAR) Forms
► Computer Usage Best Practices
► New Employee Getting Started at TRU

Teaching and Learning

► AppsAnywhere
► Moodle Support
► Teaching Unbound

Articles (3)

Pinned Article Installing TeamViewer for Remote Assistance

A Guide for installing TRU TeamViewer Quick Support for Remote Assistance

Alerts and TRU Safe Information

How to Sign Up to Get Alerts and TRU Safe Information via Text or Email

Microsoft's Deprecation of Basic Authentication

In September 2021, Microsoft announced that effective October 1, 2022, Microsoft will begin disabling Basic authentication for Outlook, EWS, RPS, POP, IMAP, and EAS protocols in Exchange Online. SMTP Auth will also be disabled if it is not being used.