Moodle has been upgraded to version 4.5 with a new login process that now uses Microsoft Single Sign-On (SSO). This update improves security and makes access easier across TRU services.
First Time Logging In?
If you are a new student, you must change your password before logging into Moodle.
Login Process
- Go to https://moodle.tru.ca.
- Click the Login button in the top-right corner.
- If you are already signed into another TRU service on the browser (such as email, myTRU, or TRUEmployee), you will be logged in automatically.
- If not, sign in with your TRU credentials:
- Students: TRU ID number followed by
@mytru.ca
Example: T00123456@mytru.ca
- Employees: Username followed by
@tru.ca
Example: jsmith@tru.ca
- Enter your TRU password.
NOTE: If this is your first time logging into TRU Microsoft resources, you will be required to complete the Microsoft multi-factor authentication (MFA) step.
Accessing Courses in Moodle
- After logging in, you will see your Moodle dashboard with your courses listed.
- Campus courses: Your instructor controls course access. If you don’t see a course, contact your instructor directly.
Frequently Asked Questions
How Long Will I Have Access to Moodle Courses?
Campus: Access may continue for up to a year after the semester ends. Contact your instructor if you need access within this time.
Open Learning: Access continues for 60 days after your final grade is posted.
Download any course materials or submissions you wish to keep before your access expires.
Where Can I Learn More About Moodle?
Try the Learning Without Walls Moodle course. The self-enrollment key is help.
Course link: Learning Without Walls (login to Moodle required)
I’m Having Technical Problems. Who Can Help?
Speak with your instructor first to confirm course setup.
Moodle Support
If the problem continues, request support: Moodle Support Request
IT Service Desk
For account access or other IT issues, contact the TRU IT Service Desk:
How Do Instructors Log In With Manual/Test Accounts?
Some instructors use manual accounts (for testing or special purposes). These accounts are not part of Microsoft SSO.
- If you try logging in with a manual account from the main login button, you will see: “Not authorized to access Moodle.”
- To log in with a manual account:
- Scroll to the bottom of the Moodle login page.
- Click the Manual Login link in the footer.
- Enter your manual account username and password.
⚠️ The manual login link only works for accounts explicitly set to “manual.”