Self-Service Password Reset Instructions

Password Reset Password-Security Secure-Password Password-Reset Passwords Password-Standards

Your TRU password and security verification methods give you access to most TRU systems. Use this page to set up your account, reset your password, or update MFA options.

Self Serve Password Reset Portal

Your TRU account may use slightly different login formats depending on the system:

myTRU.tru.ca or TRUEmployee.tru.ca: Use your username only. Example: T00123456 (for students) or jsmith (for employees)
Microsoft-linked services (Library services, Office 365, Adobe, Moodle, and other single sign-on systems): use the full login format. For Example, T00123456@mytru.ca (for students) or jsmith@tru.ca (for employees)

Password Rules

it must be between 12 and 20 characters long
it must include all of the following types of characters: uppercase, lowercase, numeric, symbol
it is case sensitive
CANNOT contain three consecutive letters and/or numbers from your TRU ID
CANNOT contain your name or date of birth
CANNOT re-use an old password

Once your new password is set, it will remain in effect permanently, unless a security breach or issue is detected by the system.

Learn more: TRU's standards for passwords

Safeguard your passwords

Use strong, unique passwords and protect them carefully:

Never share your password with anyone.
Do not write your password where others can see it.
Use a long passphrase that is easy for you to remember and hard for others to guess.
Use a password manager to store your passwords securely if you have many accounts.

TIP: If you want to compare password managers, you can review independent reviews such as PCMag’s list: https://www.pcmag.com/picks/the-best-password-managers

First time logging in (new students and employees)

Use these steps the first time you sign in with your temporary TRU password.

Go to https://myaccount.microsoft.com.
Sign in with your TRU username:
- Student login format: TRU ID number followed by @mytru.ca
  Example: T00123456@mytru.ca
- Employee login format: TRU username followed by @tru.ca
  Example: jsmith@tru.ca
Enter your default password:

Default Password: TRUddmmmyy(Replace ddmmmyy with your date of birth. For example, September 3, 1991 = TRU03sep91.)

Follow the on-screen steps to:
- Change your temporary password to a new password that meets TRU rules.
- Set up your security info (Multi-Factor Authentication), such as:
  - Microsoft Authenticator app
  - Text message or phone call to your mobile phone
  - Backup email address (password recovery only)
Finish all required security steps. Use at least two methods to reduce the chance of being locked out.

I forgot my password or need to change it

If you forgot your password or your account is locked, use Microsoft’s self-service password reset.

Go to https://myaccount.microsoft.com.
On the sign-in page, enter your TRU username, then select "Can’t access your account?" or "Forgot my password".
On the password reset screen:
- Confirm your TRU username.
- Enter the characters shown on the screen.
- Select Next.
Choose one of your registered verification methods:
- Microsoft Authenticator app notification
- Text message or phone call
- Backup email
- Other options your account allows
Enter the code or approve the notification.
Create a new password that follows TRU password rules and confirm it.
After you see confirmation that your password has been reset, use your new password to sign in to TRU services.

If you cannot complete the verification steps, submit a request through the Password Reset Service, or request an MFA number or device change through the Microsoft Multifactor Authentication service.

Update or add security info (MFA methods)

Use this section when you want to change or add Multi-Factor Authentication (MFA) methods.

Go to https://myaccount.microsoft.com and sign in.
Select Security info from the left menu.
Add, change, or remove MFA methods such as:
- Microsoft Authenticator app
- Phone (text message or call)
- Email
- Security key (employees only; not issued or supported for students)
Confirm you have at least two working methods.

Learn more: How do I setup Microsoft Authenticator (MFA)?

Security verification versus password reset authentication

Different security info methods can be used for sign-in verification, password reset, or both. This table shows how each method is used.

Method	Used for
Authenticator app	Works for both two-step sign-in verification and password reset.
Text message (SMS)	Works for both two-step sign-in verification and password reset.
Phone call	Works for both two-step sign-in verification and password reset.
Security key	Works for both two-step sign-in verification and password reset (employees only; not issued or supported for students).
Email account	Used only for password reset. Not used for two-step sign-in verification.
Security questions	Used only for password reset. Not used for two-step sign-in verification.