Password Reset Instructions

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myTRU / Network Account Self-Service Password Reset Portal

Your password for MyTRU, Campus Computers, Wi-fi, TRU Student Email, Moodle, and Library Services.

The myID Self-Service Password Portal allows you to recover your password from any computer or mobile device, even while off campus.

Password Rules

it must be between 12 and 20 characters long
it must include all of the following types of characters: uppercase, lowercase, numeric, symbol
it is case sensitive
CANNOT contain three consecutive letters and/or numbers from your TRU ID
CANNOT contain your name or date of birth
CANNOT re-use an old password

Once your new password is set, it will remain in effect permanently, unless a security breach or issue is detected by the system.

Learn more about TRU's standards for passwords

Safeguard your passwords

Safeguard your passwords. Never share your passwords and use ones that are difficult to guess, but easy for you to remember. Strong Passwords should be at least 12 characters long, include a mix of upper and lower case letters, numbers, and symbols. Use a complex passphrase that you can remember, and store your passwords securely in a password manager.

Tip: Don't want to think of your own strong passwords? Here is a list of the best FREE and PAID Password Managers - https://www.pcmag.com/picks/the-best-password-managers

Install & Configure the ADSelfServicePlus app on your Android or iOS smart device

The ADSelf Sevice Application is downloadable from your smart device's App Store

1. Install the app via the link provided or by going to the app store and searching for “ADSelfServicePlus”

2. Open the app and tap the "Server Settings" button

3. Enter the information below.

Server Name: myid.tru.ca
Port: 80
Protocol: HTTP

Alternative: You may sign into myid.tru.ca on your desktop and scan via QR Code.

Enter the information manually	Scan the QR Code on the website

4. Tap the "Save" button to save your configuration.

You can now use the app to perform self-service tasks such as resetting your password or unlocking your account.

New Student or First Time log in

1. Visit https://myid.tru.ca or get the "ADSelfServicePlus" app from your smart device’s app store (Android and iOS).

Computer Browser	Mobile Browser / App

On the Desktop Browser, click on the "Update Account Information" to bring up the sign in page.	On the Mobile Browser, or App, click on the "Login" button to bring up the sign in page.

2. Enter your username and first time password

Username: Enter your Student-ID: T00999999, in the "Login to" field: select "MYTRU"
First Time Password: Your birthday in the following format: TRUddmmmyy (two numbers for day, three letters for month, two numbers for year)
Example: January 1st, 1999, is entered as: TRU01jan99

3. Click on "Login" to sign in and start the password change

Computer Browser	Mobile Browser / App

4. Create a strong new password that meets the requirements shown on the page.

5. Click on “Change Password” (Computer Browser) or the "Change" button (Mobile or App) to confirm your password change

Computer Browser	Mobile Browser / App

6. You have completed the password reset process and are now able to return to this site when necessary to reset your password.

Computer Browser	Mobile Browser / App

7. Log out of this service by clicking on your Person Icon at the top of the screen and selecting "Sign Out"

Computer Browser	Mobile Browser / App

Continue to the next section to Setup a Recovery Email.

I forgot my password

1. Visit https://myid.tru.ca or use the "ADSelfServicePlus" app

Computer Browser	Mobile Browser / App

	On the Mobile Browser, or App, click on the "Password Reset" button

3. Enter your Student-ID (IE. T00999999) and click on the green "Continue" button

Computer Browser	Mobile Browser / App

4. Select one of personal email addresses listed to send a verification code and click on the green "Continue".
If there is only your student myTRU email address listed, you will not be able to recover your password in this manner. Use the Password Reset Service to request a password reset.

Computer Browser	Mobile Browser / App

5. You have 5 minutes to complete the verification process. Check your personal email inbox for an email from noreply@adselfserviceplus.tru.ca.

6. Enter the provided verification code in the "Enter Verification Code" page and click on the green "Continue" button/"Next" on Mobile or App.

Computer Browser	Mobile Browser / App

7. Enter a new password twice, ensuring you follow the secure password policy requirements, and click on the "Reset Password" button

Computer Browser	Mobile Browser / App

You will see a message if your password has been reset successfully.

Computer Browser	Mobile Browser / App

8. Log out of this service by clicking on the person icon at the top of the screen and selecting "Sign Out"

Computer Browser	Mobile Browser / App

Setup a Recovery Email

1. Visit the https://myid.tru.ca login page and enter your user name and password to log in.

On the Desktop Browser, click on the "Update Account Information" section to bring up the sign in page.

On the Mobile Browser, or App, click on the "Login" button to bring up the sign in page.

If you can't login please use the Password Reset Service to request a password reset.

Computer Browser	Mobile Browser / App

2. Once you're logged in, Click on the Enrollment tab.
Mobile Browser / App: Tap on the profile icon located in the top left corner and click on enrolment.

Computer Browser	Mobile Browser / App

3. Click on “Add Email” and wait for the prompt to appear.

Computer Browser	Mobile Browser / App

4. Enter your recovery email in the provided field and click on the “Send Code” button (Computer Browser) or "Next" (Mobile Browser/App).

Computer Browser	Mobile Browser / App

5. You have 5 minutes to complete the verification process. Check your personal email inbox for an email from noreply@adselfserviceplus.tru.ca.

6. Open the confirmation email and enter the verification code in the provided field below to confirm your recovery email address.

Computer Browser	Mobile Browser / App

7. Repeat Steps #3 - #6 to add additional recovery email addresses.

Computer Browser	Mobile Browser / App

8. Log out of this service by clicking on the person icon at the top of the screen and selecting "Sign Out"

Computer Browser	Mobile Browser / App

Details

Article ID: 1229

Created

Mon 5/17/21 1:51 PM

Modified

Tue 7/2/24 4:27 PM

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Password Reset

Reset a Student or Staff TRU Network Password.

Password Reset Instructions

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myTRU / Network Account Self-Service Password Reset Portal

Password Rules

Once your new password is set, it will remain in effect permanently, unless a security breach or issue is detected by the system.

Safeguard your passwords

Enter the information manually

Scan the QR Code on the website

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Mobile Browser / App

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Details

Details

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