If you are on-campus using a campus computer that is physically connected to the network, you do not need to go through the Password Reset Portal. Login with your TRU username and default password on that computer and it will ask you to change your password after logging in.
1. Visit https://myid.tru.ca or get the "ADSelfServicePlus" app from your smart device’s app store (Android and iOS).
The myID Self-Service Password Portal allows you to recover your password from any computer or mobile device, even while off campus.
On the Mobile Browser, or App, click on the "Login" button OR "Change Password" to bring up the sign in page.
Computer Browser
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Mobile Browser / App
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On the Mobile Browser, or App, click on the "Login" button OR "Change Password" to bring up the sign in page.
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2. Enter your user name and first time password
- User Name: Enter your Staff-ID in the "Log In " field (ex. for 'John Smith' jsmith)
- Domain Drop Down: select "TRU"
- First Time Password: Your birthday in the following format: TRUddmmmyy (two numbers for day, three letters for month, two numbers for year)
Example: January 1st, 1999, is entered as: TRU01jan99
3. Click on "Login" to sign in and start the password change
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4. Create a strong new password that meets the requirements shown on the page.
5. Click on “Change Password” (Computer Browser) or the "Change" button (Mobile or App) to confirm your password change
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6. You have completed the password reset process and are now able to return to this site when necessary to your password.
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7. Log out of this service by clicking on your Person Icon at the top of the screen and selecting "Sign Out"
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Continue to the next section to Setup a Recovery Email.