Student Network Account (TRU ID / TID)

All students have an ID starting with the letter T.

Access to the old email system in myTRU was only available until January 2015.

Yes, instructions can be found at Student Outlook Web Access

Use your TRU ID with the same password you use for myTRU. For this to work, you must be registered in a course (not wait-listed).

Eduroam. When you are on campus, it automatically logs you into our wireless network.

Note: OL students who visit other universities may be able to use their TRU credentials to access that particular university’s wireless network. You can search for participating institutions after downloading the geteduroam app from the Google Play or Apple App Store.

Go to myTRU

Your account will be re-enabled after approximately 5 minutes at which time you can try logging in again.

There may be incomplete information in your student record or your birth date has been entered incorrectly.  Please contact one of the following numbers for assistance.

• Registrar's Office at 250-828-5036 (On Campus Students)
• Student Services at 1-800-663-9711 (Open Learning Students)

Contact IT Services to request a password reset.

Your unified login for myTRU and the network will expire in 365 days. After this expiry you will be required to change the password on a Campus computer or on https://myid.tru.ca before you can access other services such as the wireless, Moodle, or Library login.

Software originally designed to block annoying advertisements that "pop-up" when you visit certain websites. Many legitimate sites use pop-ups and require you to modify your pop-up blocker settings in order to use them. myTRU is one of these sites.

This software is included in every modern web browser and installed with many toolbars and security programs.

We suggest that you add an exception (allow) pop-ups for all TRU websites in one of your blockers and disable all the others. You need to add the exception *.tru.ca

If you are finding pop up windows are still being blocked after adding an exception you may want to try an alternate browser such as Mozilla Firefox or Google Chrome.

Windows

• Firefox
• Chrome
• Microsoft Edge
• Safari

Macintosh

• Firefox
• Safari

Each time you access a file through your web browser, the browser caches (stores) it. In this way, the files (including any images on the page) do not have to be retrieved anew from the web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently and to ensure that you are viewing the most recent version of the page.

How to clear your browser's cache

YES. The myTRU login page uses SSL encryption to ensure that your username and password are secure. This is reflected in the URL (https:) displayed.

Your session will time out after 15 minutes of inactivity. If you select ‘Stay Signed In’ check box you will stay signed in for one week and will not be prompted for your credentials the next time you access myTRU in that time frame.