You should be able to log in to Student Email 24 hours after you have registered for courses and paid for them.
Student Email Information
Log in to your account at outlook.office.com with these credentials.
Username: Your TRU ID@mytru.ca (Ex T00123456@mytru.ca)
Password: Your myTRU password
If you are unsure what your myTRU credentials are, please refer to our Student Network Account article.
You can reset your password at the Password Reset Portal.
Please note: You must be admitted into a program or registered in a course to have an Outlook Email Account.
Outlook.office.com Login Instructions
- Go to Outlook.office.com and sign in with your Student Account - Add @mytru.ca to your TRU ID (example: T00999999@mytru.ca)
- If you have not signed in to your Student Email before, you will be asked to provide more information for verification. Click "Next", then provide a Verification Phone and/or Email Address.
If you get error messages while logging, please clear your browser cache and cookies. Instructions on how to clear your cache can be found at https://clear-my-cache.com.
When clearing your cache, be sure to select "All Time" or a similar setting rather than a shorter time period. Ensure that both cookies and cached files are cleared if you have these options. After you're done, visit outlook.office.com. Do not follow saved links or bookmarks you may have.
Once Logged In, you will see Student Email:
How do I find out what my TRU Outlook email address is?
Your Student Email address can be found by logging in at outlook.office.com and clicking on Options > See All Options under your name in the top right corner. This takes you to your Account Information, where your display name and email address are listed.
*Please note that if you can't login, your email address is yout TRU ID + @mytru.ca.
I'm stuck on "Help us make sure you're not a robot."
When will my email deactivate if I'm not registered in courses or I have graduated?
**Your Outlook Email Address will be deactivated two years after you completed your last course at TRU**
Can I setup my mail account on my smart device?
No, we do not have our Student Mail configured for mobile devices. However, you can redirect your messages to a personal email address that works on your phone. To do that, please see our "Forwarding Student Email" Knowledge Base Article.
I've dropped a course and need a copy of the refund receipt. Can I log into my student email to get this?
A copy of your receipt is sent to your preferred email address on file. If you are currently taking courses, this will be your Student Email account.
If you have cancelled all courses, please contact the finance department (250-371-5646) to request a copy of the receipt, as your Student Email is deactivated with cancellation.
Why can't I attach a file to an email?
There is a known issue with attaching a file in Google Chrome. If you are using this browser, attachments will only work if you log in with the "light" version of Student Email. Alternatively, you may use another browser.
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