Outlook Web Access Outlook Mobile M365 Download
Log in to your account at outlook.office.com or the Outlook applications with these credentials.
Username: Your TRU ID@mytru.ca (Ex T00123456@mytru.ca)
Password: Your myTRU password
If you are unsure what your myTRU credentials are, please refer to our Student Technology Guide article.
You can reset your password at the Password Reset Portal.
Login Instructions
- Go to Outlook.com and sign in with your Student Account - Add @mytru.ca to your TRU ID (example: T00999999@mytru.ca)
- If you have not signed in to your Student Email before, you will be asked to provide more information for verification. Click "Next", then provide a Verification Phone and/or Email Address.
Instructions to clear your browser cache can be found at the following link depending on your browser or device: Clearing Your Browser Cache
After you're done, visit https://outlook.office.com. Do not follow saved links or bookmarks you may have, as they can point to the wrong page.
Once Logged In, you will see Student Email:
When will i get an email address?
New students will need to be admitted into a program (paid tuition deposit) OR registered (and paid for) a course to have an Outlook Email Account.
How do I find out what my TRU Outlook email address is?
Your Student Email address can be found by logging in at outlook.office.com and clicking on Options next to your name in the top right corner. Then click on Account, where your display name and email address are listed.
How to set up Microsoft Authenticator
Information on setting up the Microsoft authenticator can be found
here.
I'm stuck on "Help us make sure you're not a robot."
When will my email deactivate if I'm not registered in courses or I have graduated?
**Your Outlook Email Address will be deactivated two years after you completed your last course at TRU**
I've dropped a course and need a copy of the refund receipt. Can I log into my student email to get this?
A copy of your receipt is sent to your preferred email address on file. If you are currently taking courses, this will be your Student Email account.
If you have cancelled all courses, please contact the finance department (250-371-5646) to request a copy of the receipt, as your Student Email is deactivated with cancellation.
Why can't I attach a file to an email?
There is a known issue with attaching a file in Google Chrome. If you are using this browser, attachments will only work if you log in with the "light" version of Student Email. Alternatively, you may use another browser.
Other links that are helpful