There are 2 different types of wireless access at TRU. For more information click on your desired option below and follow the login instructions.
What do you need to connect?
- Any modern mobile device
- Your TRU Network Account
- For individuals visiting TRU, log in using your home institution user name and password in the userid@domain format.
For example, an SFU student would log in with userid@sfu.ca
Visitors wishing to connect to Eduroam at TRU must acquire support from their home institution.
Eduroam Wireless
Eduroam Wireless is the preferred option.
- Secured connection
- Your device will save your network account so you can log in automatically when in range of the network
Easily connect with the geteduroam app
Guest Wi-Fi
Only TRU Faculty/Staff may request a guest account for someone who will be on campus and wishes to use the TRU wireless network. This request can be processed through the wifiportal or be sent by email to the IT Service Desk.
TRU Wireless accounts are created for specific individuals for a specified amount of time. Once the account has expired, it will be removed from our network.
The process is:
Send an email to ITServiceDesk@tru.ca requesting a wireless account for (guest's name) for the period (indicate start date and end date) that the account is required for. The account information will be returned to you within 36 hours, or if you need it urgently, follow-up your email with a call to the IT Service Desk at 250-852-6800.
Note: If the guest is from another BC/Alberta university they may have an Eduroam wireless account which will work at TRU.
Coverage
| Location |
Wireless Access |
| Kamloops campus wireless bubble |
Available except for outdoor locations |
| Williams Lake Campus wireless bubble |
Available |
Trouble Connecting?
If you are having trouble connecting to Eduroam on your Cellphone, you'll have to first forget the WiFi Network on your device, then download the GETEDUROAM App from your device's app store.
Next, follow the instructions below for Mobile Devices - GETEDUROAM App
When experience problems connecting a Computer or Laptop, please first forget first forget the WiFi Network on your device then try to add the network again.
- Forget WiFi on Apple Computers
- Windows 11:
Select Start > Settings > Network & Internet
Select Wi-Fi , then select Manage Known Networks
Select the network you want to forget, then select Forget
-
Windows 10:
Select the Wi-Fi network icon on the right side of the taskbar, then select Network & Internet Settings
Select Wi-Fi , then select Manage Known Networks
Select the network you want to forget, then select Forget
Mobile Devices - GETEDUROAM App
The quickest and easiest way to connect to Eduroam is to install the GETEDUROAM App from your device's App Store.
Manual Configuration Instructions
Setting up your connection this way is only required if your device is unable to automatically discover the necessary settings