Wireless Network Issues

What is This Service

Use this service to report problems using the TRU or Eduroam wireless networks—such as weak signal, dropped connections, or inability to stay connected after a successful login.

Note: If you're unable to connect due to a login issue (e.g., incorrect password or authentication errors), please refer to the Campus Wi-Fi knowledge base article for help with account access and credentials.

Pre-Ticket Checklist

Before submitting your request, try the following:

• Test another device
  This helps determine if the issue is device-specific.

• Ask others nearby
  If others are also experiencing problems, include that in your request.

• Using a Smart Device (e.g., Roku, PlayStation)?
  These cannot connect to Eduroam. Use Register a Network Device instead.

Who is Eligible

TRU students and employees.

Where Can I Get This Service

Select Request Service on this page.

How Do I Use This Service

Please include the following in your request:

Contact Information

• Phone number

• Email address

• TRU ID or username

Location Details

• Building and room number

• Network used (TRU or Eduroam)

• Nearest access point ID (if known)

Device Information

• Device type and MAC address

• Approximate time/date the issue began