Wireless Network Issues

What is This Service

Use this service to report issues with either the TRU or Eduroam wireless networks. Before submitting a wireless network issue ticket, please check the following:

  • Are you able to connect using any other devices?

    • This may help narrow down the issue to just one device. If possible, try using another device and see if the issues persist.
  • Are you able to use your network credentials anywhere else?

    • Without a valid username and password, you will not be able to access either network. If you are unable to log into any other TRU services (MyTRU, TRUEmployee, Moodle, Student or Staff Email) you may need to reset your password.
  • Is anyone else around you experiencing the same issue?

    • If multiple people are having issues concurrently, please submit a ticket using as many of the details below as you can provide.


Who is Eligible

Employees and Students.

Where Can I Get This Service

Select Request Service on this page.

How Do I Use This Service

Please provide the following:

Contact Information
  • Phone Number
  • Email Address
  • T-ID or Username
Location Information
  • Network
  • Location
  • Nearest Access Point ID (if possible)
Device Information
  • Device MAC Address
  • Network Username
  • Time/Date of initial issues
Request Service

Related Articles (1)


Service ID: 914
Fri 2/5/21 11:47 AM
Mon 8/22/22 9:18 AM