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Services or Offerings?
Big Blue Button
  1. Services
  2. Teaching, Learning, and Classroom Support
Support for Big Blue Button
Degree Works
  1. Services
  2. Enterprise Systems
Web-based degree audit software
Digital Signage
  1. Services
  2. Computer, Devices and Printing Support
Report an issue or request a new Digital Signage setup
Emergency Phones
  1. Services
  2. Telecommunications
Report an issue with a Campus Emergency phone
Information Security and Privacy Awareness Training
  1. Services
  2. Information Security
Information security and privacy awareness training are an essential part of Thompson Rivers University’s (TRU) Information Security and Privacy Programs. TRU has made both online and face-to-face awareness training available to all members of the community.
Kaltura
  1. Services
  2. Teaching, Learning, and Classroom Support
Support relating to Kaltura
Keys Request Form
  1. Services
  2. Campus Infrastructure and Sustainability
Request form for distribution of mechanical keys and electronic FOBs.
Login Issues
  1. Services
  2. Accounts and Access
Generic Login Issues for any TRU Services
Lost or Stolen Assets
  1. Services
  2. Information Security
Reporting Tool for Lost or Stolen TRU Owned Assets.
Mattermost
  1. Services
  2. Teaching, Learning, and Classroom Support
Support and information for the Mattermost collaboration platform
Media Services
  1. Services
  2. Teaching, Learning, and Classroom Support
Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.
Microsoft Teams, BlueJeans or Zoom Account Request
  1. Services
  2. Email and Collaboration Services
  3. Collaboration Services
Account requests and issue reporting for Microsoft Teams, BlueJeans, and Zoom.
Moodle Support
  1. Services
  2. Teaching, Learning, and Classroom Support
General support for the Moodle LMS
MyTRU
  1. Services
  2. Enterprise Systems
Information About and Issue Reporting for the MyTRU Student Portal
OneDrive
  1. Services
  2. Email and Collaboration Services
  3. Collaboration Services
Online Cloud Storage provided by Microsoft.