Troubleshooting CAPTCHA Errors During Student Registration

CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) is a security measure designed to verify that a user is human rather than a bot. In some instances, a CAPTCHA error may occur due to validation on a phone number field. This article will guide you through troubleshooting steps to resolve the CAPTCHA error and successfully complete your registration.

Troubleshooting Steps for CAPTCHA Errors:

1. Double-check the entered phone number:
    
   • Ensure that you have entered the correct phone number in the designated field
   • Verify that you haven't accidentally included any spaces, dashes, or parentheses in the phone number
   • Make sure the number is entered in the correct format, removing the country code if required
     
     For example, if your phone number is 1-250-852-6800, then you would complete the field with:
     
     In the “area code” box, enter 250.  Do not include your country code (+1)
     
     In the “phone number” box, enter 8526800
     
     
      
2. Refresh the CAPTCHA:
    
   • Look for a refresh or reload button near the CAPTCHA image and click on it
   • If there is no visible refresh option, you can try refreshing the entire page by pressing the F5 key or using the refresh button on your browser's toolbar
      
3. Clear browser cache and cookies:
    
   • Instructions to clear your browser cache can be found at the following link: Clearing Your Browser Cache
   • Restart the browser and attempt the registration process again
4. Try using a different browser or device:
   ​​​​​​​
   • If you encounter an error on one browser, try using a different browser (e.g., Chrome, Firefox, Safari) to complete the registration process
   • If the CAPTCHA error continues to persist even after trying the troubleshooting steps mentioned above, reach out to the IT Service Desk for assistance