Popular Services

General Technical Support Inquiries


Request new VPN access or changes to current access.


Request form for distribution of mechanical keys and electronic FOBs.


- Contractor Accounts
- Work Study Accounts
- Other Non-Employee Account Types


Access, forwarding setup, and other issues regarding Student Outlook Mail.


Quickly report an issue impacting a service or system


Register a personal device to connect to the TRU wireless network.


Request training or support for technology in classrooms or labs


Generic Login Issues for any TRU Services


Online Cloud Storage provided by Microsoft.


Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.


How to request a account information change


Reset a Student or Staff TRU Network Password.


Issues with the TRU or Eduroam WiFi.


Information About and Issue Reporting for the MyTRU Student Portal


Report a Classroom Emergency that is preventing a class or event from running


Standards and Policies that apply to all staff, faculty, and third parties who access University Information.


This Alumni Account Creation service allows former students of Thompson Rivers University to request a university-affiliated alumni account.


Creation of a new site through TruBox


Enabling or Troubleshooting Azure Multifactor Authentication


Changes to TRU's public website


Provides Registration Services for Open Learning Students


Web-based degree audit software