Popular Services

General Technical Support Inquiries

Request form for distribution of mechanical keys and electronic FOBs.

Access, forwarding setup, and other issues regarding Student Outlook Mail.

Quickly report an issue impacting a service or system

Information About and Issue Reporting for the MyTRU Student Portal

Request new VPN access or changes to current access.

Reset a Student or Staff TRU Network Password.

How to request a account information change

Online Cloud Storage provided by Microsoft.

Generic Login Issues for any TRU Services

Account requests and issue reporting for Microsoft Teams, BlueJeans, and Zoom.

Standards and Policies that apply to all staff, faculty, and third parties who access University Information.

Web-based degree audit software

Report an issue or request a new Digital Signage setup

Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.

Changes to TRU's public website

Issues with the TRU or Eduroam WiFi.

The ITS Information Security Team includes ITS managers and staff from Technology Services, Enterprise Systems, Client Services, and the Information Security Office.

Information security and privacy awareness training are an essential part of Thompson Rivers University’s (TRU) Information Security and Privacy Programs. TRU has made both online and face-to-face awareness training available to all members of the community.

Provides Registration Services for Open Learning Students

Reporting Tool for Lost or Stolen TRU Owned Assets.

Support for the Slido polling and engagement tool