Popular Services

General Technical Support Inquiries


Request form for distribution of mechanical keys and electronic FOBs.


Reset a TRU Network Password.


Information About and Issue Reporting for the MyTRU Student Portal, not including password issues.


Enabling or Troubleshooting Azure Multifactor Authentication


Request new VPN access or changes to current access.


Generic Login Issues for any TRU Services, not including a password reset.


Quickly report an issue impacting a service or system


How to request a account information change


Request Wi-Fi access for personal devices such as game consoles and smart TVs.


Request training or support for technology in classrooms or labs


Report an issue or request a new Digital Signage setup


Report issues using TRU or Eduroam Wi-Fi, such as weak signal or dropped connections. Not for login or account-related problems.


Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.


Report a Classroom Emergency that is preventing a class or event from running


Online Cloud Storage provided by Microsoft.


Standards and Policies that apply to all staff, faculty, and third parties who access University Information.


Creation of a new site through TruBox


Access, forwarding setup, and other issues regarding Student Outlook Mail.


Provides Registration Services for Open Learning Students


Changes to TRU's public website


► Feedback on IT service model
► Suggestions for service improvement