Popular Services

General Technical Support Inquiries


Request form for distribution of mechanical keys and electronic FOBs.


- Contractor Accounts
- Work Study Accounts
- Other Non-Employee Account Types


Register a personal device to connect to the TRU wireless network.


Request new VPN access or changes to current access.


Access, forwarding setup, and other issues regarding Student Outlook Mail.


Enabling or Troubleshooting Azure Multifactor Authentication (Student).


Issues with the TRU or Eduroam WiFi.


How to request a account information change


Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.


Request training or support for technology in classrooms or labs


Generic Login Issues for any TRU Services


Online Cloud Storage provided by Microsoft.


Information About and Issue Reporting for the MyTRU Student Portal


Reset a Student or Staff TRU Network Password.


Web-based degree audit software


Support for the Slido polling and engagement tool


Report a Classroom Emergency that is preventing a class or event from running


Quickly report an issue impacting a service or system


Standards and Policies that apply to all staff, faculty, and third parties who access University Information.


Changes to TRU's public website


Provides Registration Services for Open Learning Students