Popular Services

General Technical Support Inquiries

Request form for distribution of mechanical keys and electronic FOBs.

- Contractor Accounts
- Work Study Accounts
- Other Non-Employee Account Types

Request new VPN access or changes to current access.

Quickly report an issue impacting a service or system

How to request a account information change

Generic Login Issues for any TRU Services

Register a personal device to connect to the TRU wireless network.

Tickets for New Hires, Returning Hires and Terminations

Access, forwarding setup, and other issues regarding Student Outlook Mail.

Information About and Issue Reporting for the MyTRU Student Portal

General support for the Moodle LMS

Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.

Support for Student printers

Enabling or Troubleshooting Azure Multifactor Authentication

Online Cloud Storage provided by Microsoft.

Report a Classroom Emergency that is preventing a class or event from running

Issues with the TRU or Eduroam WiFi.

The ITS Information Security Team includes ITS managers and staff from Technology Services, Enterprise Systems, Client Services, and the Information Security Office.

Report an issue or request a new Digital Signage setup

Reset a Student or Staff TRU Network Password.

Request training or support for technology in classrooms or labs

Reporting Tool for Lost or Stolen TRU Owned Assets.

Report an issue with a Campus Emergency phone

Support for the Slido polling and engagement tool