Popular Services
Request form for distribution of mechanical keys and electronic FOBs.
Information About and Issue Reporting for the MyTRU Student Portal, not including password issues.
Enabling or Troubleshooting Azure Multifactor Authentication
Generic Login Issues for any TRU Services, not including a password reset.
Request Wi-Fi access for personal devices such as game consoles and smart TVs.
Request training or support for technology in classrooms or labs
Report an issue or request a new Digital Signage setup
Report issues using TRU or Eduroam Wi-Fi, such as weak signal or dropped connections. Not for login or account-related problems.
Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.
Report a Classroom Emergency that is preventing a class or event from running
Standards and Policies that apply to all staff, faculty, and third parties who access University Information.
Access, forwarding setup, and other issues regarding Student Outlook Mail.
Provides Registration Services for Open Learning Students
► Feedback on IT service model
► Suggestions for service improvement