Popular Services

General Technical Support Inquiries


- Contractor Accounts
- Work Study Accounts
- Other Non-Employee Account Types


Request form for distribution of mechanical keys and electronic FOBs.


Quickly report an issue impacting a service or system


Request new VPN access or changes to current access.


Request training or support for technology in classrooms or labs


Access, forwarding setup, and other issues regarding Student Outlook Mail.


Enabling or Troubleshooting Azure Multifactor Authentication


How to request a account information change


Reset a Student or Staff TRU Network Password.


Request Wi-Fi access for personal devices such as game consoles and smart TVs.


Report issues using TRU or Eduroam Wi-Fi, such as weak signal or dropped connections. Not for login or account-related problems.


Responding to malware, identity theft, and other incidents


Information About and Issue Reporting for the MyTRU Student Portal


Generic Login Issues for any TRU Services


Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.


Report an issue with a Campus Emergency phone


Report a Classroom Emergency that is preventing a class or event from running


Standards and Policies that apply to all staff, faculty, and third parties who access University Information.