Popular Services

General Technical Support Inquiries


Request form for distribution of mechanical keys and electronic FOBs.


Request new VPN access or changes to current access.


Access, forwarding setup, and other issues regarding Student Outlook Mail.


Reset a Student or Staff TRU Network Password.


Issues with the TRU or Eduroam WiFi.


How to request a account information change


Request training or support for technology in classrooms or labs


Information About and Issue Reporting for the MyTRU Student Portal


Generic Login Issues for any TRU Services


Register a personal device to connect to the TRU wireless network.


Account requests and issue reporting for Microsoft Teams, BlueJeans, and Zoom.


Online Cloud Storage provided by Microsoft.


Information security and privacy awareness training are an essential part of Thompson Rivers University’s (TRU) Information Security and Privacy Programs. TRU has made both online and face-to-face awareness training available to all members of the community.


Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.


Support for the Slido polling and engagement tool


Enabling or Troubleshooting Azure Multifactor Authentication (Student).


Quickly report an issue impacting a service or system


Report a Classroom Emergency that is preventing a class or event from running


Web-based degree audit software


Standards and Policies that apply to all staff, faculty, and third parties who access University Information.