Popular Services

General Technical Support Inquiries

- Contractor Accounts
- Work Study Accounts
- Other Non-Employee Account Types

Request form for distribution of mechanical keys and electronic FOBs.

Quickly report an issue impacting a service or system

Request new VPN access or changes to current access.

General support for the Moodle LMS

Request training or support for technology in classrooms or labs

Access, forwarding setup, and other issues regarding Student Outlook Mail.

Enabling or Troubleshooting Azure Multifactor Authentication

How to request a account information change

Reset a Student or Staff TRU Network Password.

Request Wi-Fi access for personal devices such as game consoles and smart TVs.

Report issues using TRU or Eduroam Wi-Fi, such as weak signal or dropped connections. Not for login or account-related problems.

Responding to malware, identity theft, and other incidents

Information About and Issue Reporting for the MyTRU Student Portal

Generic Login Issues for any TRU Services

Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.

Report an issue with a Campus Emergency phone

Support for Big Blue Button

Support relating to Kaltura

Support for Student printers

Report a Classroom Emergency that is preventing a class or event from running

Support for Wordpress

Standards and Policies that apply to all staff, faculty, and third parties who access University Information.