Popular Services

General Technical Support Inquiries


Request form for distribution of mechanical keys and electronic FOBs.


Request new VPN access or changes to current access.


Access, forwarding setup, and other issues regarding Student Outlook Mail.


How to request a account information change


Request training or support for technology in classrooms or labs


Register a personal device to connect to the TRU wireless network.


Issues with the TRU or Eduroam WiFi.


Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.


Information About and Issue Reporting for the MyTRU Student Portal


Enabling or Troubleshooting Azure Multifactor Authentication (Student).


Standards and Policies that apply to all staff, faculty, and third parties who access University Information.


Online Cloud Storage provided by Microsoft.


The ITS Information Security Team includes ITS managers and staff from Technology Services, Enterprise Systems, Client Services, and the Information Security Office.


Report an issue or request a new Digital Signage setup


Changes to TRU's public website


Reset a Student or Staff TRU Network Password.


Generic Login Issues for any TRU Services


Report a Classroom Emergency that is preventing a class or event from running


Provides Registration Services for Open Learning Students