Popular Services

General Technical Support Inquiries

Request form for distribution of mechanical keys and electronic FOBs.

Information About and Issue Reporting for the MyTRU Student Portal, not including password issues.

Request new VPN access or changes to current access.

Generic Login Issues for any TRU Services, not including a password reset.

Enabling or Troubleshooting Azure Multifactor Authentication

Reset a TRU Network Password.

General support for the Moodle LMS

Request Wi-Fi access for personal devices such as game consoles and smart TVs.

Quickly report an issue impacting a service or system

How to request a account information change

Request training or support for technology in classrooms or labs

Report issues using TRU or Eduroam Wi-Fi, such as weak signal or dropped connections. Not for login or account-related problems.

Support for Student printers

Report an issue or request a new Digital Signage setup

Standards and Policies that apply to all staff, faculty, and third parties who access University Information.

Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.

- Non-Prod Banner Test Accounts
- SSO Enabled

► Feedback on IT service model
► Suggestions for service improvement

Online Cloud Storage provided by Microsoft.

Provides Registration Services for Open Learning Students

Creation of a new site through TruBox

Responding to malware, identity theft, and other incidents

Changes to TRU's public website