Student Technology Guide

Having the right device and setup can make your studies smoother, whether you are on campus or learning from home. While TRU does not require a specific computer for most programs, the guidelines below help you choose technology that works well with TRU systems.

Devices

A reliable Windows or macOS laptop or desktop computer is recommended for all students. TRU does not support tablets or Chromebooks, and they may not run the software required for your courses.

Some programs, such as Computing Science, may require Windows-only software. Your instructor will explain if extra steps or tools are needed.

Internet

If you study online or complete coursework from home, aim for a stable internet connection of 10 Mbps or higher to support video lectures, online meetings, and learning tools.

Browsers

For the best experience with TRU systems, use Google Chrome or Microsoft Edge. Safari and Firefox can work, although some features in Moodle or Microsoft 365 may not function as expected.

File Storage

Use OneDrive to store assignments and notes. Your student account includes 10 GB of secure cloud storage. Avoid relying on USB drives as your only copy of important files.

General Tips

• Keep your device and web browser updated.
• Sign out of your accounts when using a shared or public computer.
• Follow any program-specific software requirements provided by your instructor.

Registration issues can happen for many reasons, and most are easy to fix once you know what is causing them.

Missing Your TRU ID or “Account Already Exists”

If you cannot find your TRU ID or see a message that your account already exists, check your application paperwork or, if you are an Open Learning student, your welcome email. Admissions and Records can confirm your TRU ID or the status of your account.

CAPTCHA Errors

CAPTCHA errors are common during peak registration periods. The most frequent cause is an incorrectly entered phone number on your application form.

Registration Error Messages

Some error messages appear when:

• A course has prerequisites
• Seats are reserved for specific programs
• You are registering too early or too late
• There is a conflict with your existing schedule

Learn More : Campus Programs | Open Learning (Distance) | Troubleshooting CAPTCHA Errors During Student Registration | Registration Error Messages

TRU supports students who use assistive technology or accessibility tools. Many students use Read&Write to help with reading, writing, studying, and organization.

If you need accommodations, specialized software, or other accessibility supports, Accessibility Services can help you choose the right tools for your program.

Learn More : Read&Write | Accessibility Services

Your TRU ID (T00######) is your main student number and login ID for most TRU systems. It is created when you apply to TRU and stays the same throughout your studies.

If you cannot find your TRU ID, check your application paperwork or, for Open Learning students, your welcome or registration email. Admissions and Records can confirm your TRU ID or the status of your account.

Account Stages at TRU

Applied: You have submitted an application OR attempted to purchase an Open Learning course, and didn't get to the payment step. Your TRU ID and student account is generated and, within about 24 hours, you can sign in to myTRU and access Student Awards or Financial Aid forms using the web version of Microsoft 365.

Admitted (Campus Programs): Your application has been approved and you have paid your commitment fee. Additional services become available, including myTRU, Eduroam Wi-Fi, myPrint, full Microsoft 365 access, Library resources, and other campus-based services. Some Moodle courses only appear after instructors make them available.

Registered (Open Learning): You have purchased an Open Learning course. This triggers full access to Moodle for that course, Microsoft 365, Library online resources, and other tools. New Open Learning courses can take up to 24 hours to appear in Moodle after payment.

Login Formats

Learn More : Campus Programs | Open Learning (Distance)

Before you start using TRU services, you must change your default password. This is the password you use for all TRU systems, so set one that you can remember.

How Your First-Time Password Works

Your default password is based on your date of birth and must be changed before accessing TRU systems.

Format: TRUddmmmyy
dd = day (two digits)
mmm = first three letters of the month (lowercase)
yy = last two digits of the year

Example:
Birthday: January 1, 1999
Default Password: TRU01jan99

Learn More : Self-Service Password Reset Instructions

The TRU Digital Student ID Card is your official student ID. TRU no longer issues physical student cards. Your digital card is available online and can be used to confirm your student status when needed.

You access your Digital Student ID Card through myTRU on both desktop and mobile.

• Web version: Opens in your browser.
• Mobile version: Opens in the TRU mobile experience on your phone.

Before You Start

• You must be a registered student.
• Sign in using your student Microsoft 365 login: T00######@mytru.ca and your TRU network password.

Learn More : Digital Student ID Card

myTRU is your main student portal at TRU. You use it throughout your studies to manage your courses and access important information about your program and student record.

From myTRU, you can:

• View your application and admission status
• Plan and register for courses
• Check your class schedule and grades
• Access Degree Works for program planning
• View and pay tuition and fees
• Download tax forms such as your T2202
• Request transcripts and access other student services

How to Sign In

Use your TRU ID (T00######) and your network password to sign in. You do not use your named email address to log in to myTRU.

There is no dedicated “Login” button on the myTRU home page. The sign-in screen appears when you select an option that requires access to your personal or confidential information, such as registration, fees, or records.

Learn More : myTRU Student Portal

TRU uses Microsoft Multifactor Authentication (MFA) to protect your student account. MFA adds a second step when you sign in, such as approving a notification on your mobile device. This keeps your email, courses, and personal information secure.

MFA is set up through the Microsoft Authenticator app. The first time you sign in to Microsoft 365 or any TRU system that uses single sign-on, you will be prompted to install the app and complete your setup. Add more than one authentication method so you do not lose access if your device becomes unavailable.

What MFA Protects

• Student Email
• Microsoft 365
• Moodle and other SSO-connected systems
• Online student services that require secure access

Learn More : Student Multifactor Authentication FAQ | How do I setup Microsoft Authenticator (MFA)?

TRU provides Microsoft 365 to all active students. This includes access to tools such as Outlook, Word, Excel, PowerPoint, OneDrive, and Microsoft Teams. You use these services for email, coursework, communication, and file storage during your studies.

Signing In

Use your Microsoft 365 login format:  T00######@mytru.ca and your TRU network password. This is different from your named email address, which is used for communication and appears as something like jonesj25@mytru.ca.

Your account is protected by Microsoft Multifactor Authentication (MFA). You sign in the same way for Outlook on the web, installed Office apps, Teams, OneDrive, and other connected services.

Student Email

Your TRU student email is the primary way the university contacts you about registration, deadlines, grades, and other important updates.

You can access your inbox through the web at Outlook on the web or by using the Microsoft Outlook app on your computer or mobile device.

OneDrive

OneDrive is your TRU-provided cloud storage for assignments, notes, and project files. As a student, you receive 10 GB of OneDrive storage for use during your studies.

Use OneDrive to keep your files backed up and available across devices. Avoid relying only on USB drives, since they are easy to lose or damage.

Microsoft 365 Apps

You can work in your browser or install Microsoft 365 apps on your personal computer. Apps such as Word, Excel, PowerPoint, and Teams are included with your student account while you are active at TRU.

Learn More : Microsoft 365 | How to Use Student Email | Forwarding Student Email | OneDrive FAQ | Student Multifactor Authentication FAQ | How do I setup Microsoft Authenticator (MFA)?

Moodle is TRU’s learning platform. Many courses use Moodle for readings, assignments, quizzes, and course materials. Most Open Learning courses use Moodle, while some on-campus courses use it depending on the instructor.

Courses appear in Moodle based on your program:

• Open Learning: New courses can take up to 24 hours to load after payment.
• On campus: Instructors choose when a course becomes available and may need to enroll students manually.

You sign in to Moodle with your T00######@mytru.ca Microsoft 365 login and your TRU network password.

Kaltura

Kaltura is the video player used in many Moodle courses. Instructors may use it to share recorded lectures or other course videos. When a video is part of your course, it plays directly in Moodle through Kaltura.

Learn More : Moodle | Kaltura Help and Learning Center | Open Learning

The Library supports your studies with access to research help, online resources, and borrowing services. You can get help finding articles, books, and other materials for your assignments and projects.

Information about research help, service hours, and how to use Library resources is available on the Library Services page. Some tools, such as “Search articles, books, journals & more,” may require you to sign in using your TRU login.

Learn More : Library Services

Degree Works helps you track your progress toward completing your program. It shows which requirements you have finished, what you still need, and how your courses fit into your certificate, diploma, or degree.

You access Degree Works through myTRU using your TRU ID (T00######) and network password. It updates automatically as you register in courses and complete academic work.

Learn More : Degree Works

TRU provides Zoom and Microsoft Teams to active students for online classes, meetings, group work, and virtual office hours.

Zoom

Zoom is used for many online lectures, tutorials, and meetings. Your instructor will share the link or meeting details in Moodle, myTRU, or by email.

Microsoft Teams

Microsoft Teams is part of Microsoft 365 and is used for chat, video meetings, file sharing, and group collaboration. 

Learn More : Zoom at TRU | Microsoft Teams at TRU

Most students do not need the TRU VPN. It is only required for specific tools used in certain programs, such as Computing Science courses that connect to servers like Oracle. Your instructor will tell you if VPN access is required.

TRU uses the GlobalProtect VPN client. You sign in using your T00######@mytru.ca Microsoft 365 login and your TRU network password. Disconnect when you are not using it so that resources remain available for students who need it.

Learn More : Remote Access and VPN (Student)

TRU provides two wireless networks for students on campus. Access depends on your program and the type of device you are connecting.

Eduroam (Laptops, Phones, and Student Devices)

Eduroam is the main Wi-Fi network for on-campus students. Open Learning students do not receive access to Eduroam.

To sign in, use your TRU ID (T00######) and your TRU network password. Once connected, you stay signed in as you move across campus.

TRU Wireless Network (Personal and Smart Devices)

Devices that do not support Eduroam, such as game consoles, smart TVs, and smart home devices, connect using the TRU Wireless Network. This network is for personal devices that cannot use Eduroam’s secure sign-in method.

To register a device, submit a request using Request Wi-Fi Access for Personal Devices.

Learn More : Campus Wi-Fi (Eduroam)

TRU offers printing services for on-campus students. You can print from a campus computer or from your own device through the student web printing system.

Printing from a Personal Device

You can upload documents at myPrint and release them at any student printer. Sign in using your TRU login and TRU network password.

Printing from Campus Computers

Campus computer labs allow you to print directly without uploading files.

Important Notes

• Bring your own paper when printing.
• Print jobs over 50 pages or larger than 500 MB are automatically deleted.

Additional Services

For large print jobs, binding, colour copies, posters, or specialty work, visit the TRU Print Shop.

Learn More : Printing in Student Computer Labs | Student Wireless Printing

TRU has computer labs across campus that give you access to the software needed for your courses. Labs include programs for writing, research, data analysis, design, and course-specific tools for areas such as Computing Science, Trades, Nursing, and Business.

On-campus students can sign in to lab computers using their T00######@mytru.ca Microsoft 365 login and TRU network password. Open Learning students do not have access to on-campus labs or on-campus software.

Some course-specific software may only be available in designated labs. Your instructor will tell you if your program requires specialized tools or locations.

Learn More : Student Computer Labs & Software | Classroom Technology Guides