My Recently Visited Services

Request form for distribution of mechanical keys and electronic FOBs.


Information security and privacy awareness training are an essential part of Thompson Rivers University’s (TRU) Information Security and Privacy Programs. TRU has made both online and face-to-face awareness training available to all members of the community.


- Contractor Accounts
- Work Study Accounts
- Other Non-Employee Account Types


Information About and Issue Reporting for the MyTRU Student Portal, not including password issues.


Reset a TRU Network Password.


Generic Login Issues for any TRU Services, not including a password reset.


Request training or support for technology in classrooms or labs


Request new VPN access or changes to current access.


General Technical Support Inquiries


Access, forwarding setup, and other issues regarding Student Outlook Mail.


Enabling or Troubleshooting Azure Multifactor Authentication


Reporting Tool for Lost or Stolen TRU Owned Assets.


Support and information for the Mattermost collaboration platform


Report issues using TRU or Eduroam Wi-Fi, such as weak signal or dropped connections. Not for login or account-related problems.


Quickly report an issue impacting a service or system


Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.


Web-based degree audit software


Request Wi-Fi access for personal devices such as game consoles and smart TVs.


Report an issue or request a new Digital Signage setup


Creation of a new site through TruBox


How to request a account information change