My Recently Visited Services

General Technical Support Inquiries

Quickly report an issue impacting a service or system

Information About and Issue Reporting for the MyTRU Student Portal

Reporting Tool for Lost or Stolen TRU Owned Assets.

Request new VPN access or changes to current access.

Support for Student printers

Responding to malware, identity theft, and other incidents

Account requests and issue reporting for Microsoft Teams, BlueJeans, and Zoom.

Web-based degree audit software

Register a personal device to connect to the TRU wireless network.

Issues with the TRU or Eduroam WiFi.

Support for Big Blue Button

Access, forwarding setup, and other issues regarding Student Outlook Mail.

Online Cloud Storage provided by Microsoft.

Reset a Student or Staff TRU Network Password.

Enabling or Troubleshooting Azure Multifactor Authentication (Student).

Support for Wordpress

Provides Registration Services for Open Learning Students

Support for the Slido polling and engagement tool

Request form for distribution of mechanical keys and electronic FOBs.

Standards and Policies that apply to all staff, faculty, and third parties who access University Information.

Request training or support for technology in classrooms or labs

General support for the Moodle LMS

Creation of a new site through TruBox

Information security and privacy awareness training are an essential part of Thompson Rivers University’s (TRU) Information Security and Privacy Programs. TRU has made both online and face-to-face awareness training available to all members of the community.