My Recently Visited Services
Information About and Issue Reporting for the MyTRU Student Portal, not including password issues.
Enabling or Troubleshooting Azure Multifactor Authentication
► Feedback on IT service model
► Suggestions for service improvement
Provides Registration Services for Open Learning Students
Generic Login Issues for any TRU Services, not including a password reset.
Access, forwarding setup, and other issues regarding Student Outlook Mail.
Information security and privacy awareness training are an essential part of Thompson Rivers University’s (TRU) Information Security and Privacy Programs. TRU has made both online and face-to-face awareness training available to all members of the community.
The ITS Information Security Team includes ITS managers and staff from Technology Services, Enterprise Systems, Client Services, and the Information Security Office.
Request Wi-Fi access for personal devices such as game consoles and smart TVs.
Report issues using TRU or Eduroam Wi-Fi, such as weak signal or dropped connections. Not for login or account-related problems.
Request form for distribution of mechanical keys and electronic FOBs.
Standards and Policies that apply to all staff, faculty, and third parties who access University Information.
Request training or support for technology in classrooms or labs
Report a Classroom Emergency that is preventing a class or event from running
Classroom support relating to media equipment such as Projectors, SmartBoards, or Audio Systems.
- Contractor Accounts
- Work Study Accounts
- Other Non-Employee Account Types