My Recently Visited Services

Enabling or Troubleshooting Azure Multifactor Authentication

Reset a TRU Network Password.

Provides Registration Services for Open Learning Students

Information About and Issue Reporting for the MyTRU Student Portal, not including password issues.

General Technical Support Inquiries

Request Wi-Fi access for personal devices such as game consoles and smart TVs.

Web-based degree audit software

Generic Login Issues for any TRU Services, not including a password reset.

Report issues using TRU or Eduroam Wi-Fi, such as weak signal or dropped connections. Not for login or account-related problems.

Request new VPN access or changes to current access.

Online Cloud Storage provided by Microsoft.

How to request a account information change

Access, forwarding setup, and other issues regarding Student Outlook Mail.

Request form for distribution of mechanical keys and electronic FOBs.

General support for the Moodle LMS

Request training or support for technology in classrooms or labs

Information security and privacy awareness training are an essential part of Thompson Rivers University’s (TRU) Information Security and Privacy Programs. TRU has made both online and face-to-face awareness training available to all members of the community.

Support for Student printers

Reporting Tool for Lost or Stolen TRU Owned Assets.

Responding to malware, identity theft, and other incidents

Quickly report an issue impacting a service or system

Support for the Slido polling and engagement tool

► Feedback on IT service model
► Suggestions for service improvement

Standards and Policies that apply to all staff, faculty, and third parties who access University Information.