My Recently Visited Services

Issues with the TRU or Eduroam WiFi.

Information About and Issue Reporting for the MyTRU Student Portal

Reset a Student or Staff TRU Network Password.

Access, forwarding setup, and other issues regarding Student Outlook Mail.

Enabling or Troubleshooting Azure Multifactor Authentication

Reporting Tool for Lost or Stolen TRU Owned Assets.

Quickly report an issue impacting a service or system

General Technical Support Inquiries

Register a personal device to connect to the TRU wireless network.

Support for Wordpress

Report an issue or request a new Digital Signage setup

Support for Student printers

Provides Registration Services for Open Learning Students

General support for the Moodle LMS

Online Cloud Storage provided by Microsoft.

Request form for distribution of mechanical keys and electronic FOBs.

Creation of a new site through TruBox

Generic Login Issues for any TRU Services

- Contractor Accounts
- Work Study Accounts
- Other Non-Employee Account Types

Request training or support for technology in classrooms or labs

Request new VPN access or changes to current access.

How to request a account information change

The ITS Information Security Team includes ITS managers and staff from Technology Services, Enterprise Systems, Client Services, and the Information Security Office.

Web-based degree audit software

Information security and privacy awareness training are an essential part of Thompson Rivers University’s (TRU) Information Security and Privacy Programs. TRU has made both online and face-to-face awareness training available to all members of the community.