Global Protect VPN Troubleshooting

TRU's GlobalProtect VPN works with Windows 10 and higher.

If you receive the following error code:

1. Visit https://www.microsoft.com/en-us/download/details.aspx?id=40784
2. Download vcredist_x64.exe
3. Run the program
4. Open GlobalProtect again

GlobalProtect Client App Version 6+ requires macOS 10.15 (Catalina) or higher as per the requirements found at the Palo Alto Networks Compatibility Matrix

If your Mac is running OS 10.14 (Mojave) or OS 10.15 (Catalina) and you do not get prompted to allow the software,  you must manually do so. There is a security feature (likely a kernel extension) that is triggering the issue.

1. Open System Preferences under the Apple logo at the top left.
2. Click the Security & Privacy button around the middle.
3. Click the lock icon in the bottom left of the window.
4. Enter your computer password.
5. Click the ”Allow” button on the page.