Global Protect VPN Troubleshooting

If you receive the following error code:

1. Visit https://www.microsoft.com/en-us/download/details.aspx?id=40784
2. Download vcredist_x64.exe
3. Run the program and install the Visual C++ Patch
4. Reboot your computer
5. Open GlobalProtect again

See PaloAlto Knowledge Base: GlobalProtect Client Installation Fails Because mfc120.dll Was Not Found

Contact the IT Service Desk for assistance to confirm your account is authorized to use the GlobalProtect VPN

TRU IT Services Contact Information

If your Mac is running macOS 10.15 (Catalina) and you do not get prompted to allow the software, you must manually do so. There is a security feature that is triggering the issue.

1. Open System Preferences under the Apple logo at the top left
2. Click the Security & Privacy button around the middle
3. Click the lock icon in the bottom left of the window
4. Enter your computer password
5. Click the ”Allow” button on the page