Knowledge Base

Categories (10)

Students

Quick links for common troubleshooting.
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Application and Software

► Software Available for Student Use
► Download & Install Support
► AppsAnywhere
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Audio Visual

► Contacting Media Services
► Equipment Loan out
► Maintenance and Repairs
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Collaboration and File Storage

► Conference Tools (Teams, Zoom, etc…)
► Setting Up Your OneDrive
► Collaboration FAQ
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Email and Calendar

► Student Email Support
► Troubleshooting & Microsoft 365 FAQ
► Managing Microsoft Outlook
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Employee Information

► Access Request (ASAR) Forms
► Computer Usage Best Practices
► New Employee Getting Started at TRU
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Information Security

► Standards & Policies
► Tips for Safe Computing
► Multi-factor Authentication
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Printing

► On-Campus Printing Instructions
► Student Wireless Printing
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Teaching and Learning

► AppsAnywhere
► Moodle Support
► Teaching Unbound
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Campus Infrastructure and Sustainability

► Keys Request FAQ
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Articles (3)

Pinned Article Installing TeamViewer for Remote Assistance

A Guide for installing TRU TeamViewer Quick Support for Remote Assistance

Alerts and TRU Safe Information

How to Sign Up to Get Alerts and TRU Safe Information via Text or Email

Payroll FAQs: Tax Forms and Pay Stubs

Guidance on T4 form availability, accessing pay stubs, and other tax forms via TRUEmployee.