Add a New or Shared Mailbox to Outlook (Windows)

This article provides step-by-step instructions on how to add new or shared mailboxes to the Outlook desktop app. If you need instructions for accessing webmail in Outlook, please refer to the separate article titled Accessing Webmail

To gain access to a group, shared, or generic email account/mailbox, you need to submit an Application and System Access Request (ASAR) form. 

Adding a Mailbox

To add a mailbox to the Outlook app, there are two primary methods you can follow. It's important to note that the first method is recommended when dealing with group, shared, or generic email account mailboxes. The second method is provided for sharing specific folders within your own mail account, such as your mailbox. Sharing mailbox folders requires both the mailbox owner and the person with whom the mailbox is being shared to set it up.

Add a New Account to Outlook (Recommended)
Share Mailbox Folders (Step #1) - Mailbox Owner Setup
Share Mailbox Folders (Step #2) - Adding Mailbox Folders
0% helpful - 1 review


Article ID: 2537
Tue 11/23/21 12:02 PM
Wed 6/7/23 1:30 PM

Related Articles (1)

How to add a New or Shared Mailbox to Microsoft Outlook on your Apple macOS Computer