Once your ASAR (Application Systems Access Request) is completed, you can follow these steps to add the mailbox to your Outlook desktop app.
Step 1: Open the Outlook Desktop App.

Step 2: Click on the File menu option located at the top of the Outlook app's menu bar.

Step 3: Look for the "Add Account" button under the list of accounts. Click on Add Account.

Step 4: This will open the "Add Account" prompt. Enter the email address of the mailbox. Do not fill in anything for the name or password fields on this prompt. Click Next.

Step 5: Outlook will start searching for mail server settings for the mailbox account. You may be prompted to enter a password for the email address. However, please proceed to Step 6 before entering any passwords.

Step 6: For most group, shared, or generic mailboxes, they will not have their own password. Click on Sign in with another account and proceed to Step 7. If the mailbox you are adding has its own password, continue with Step 8.

Step 7: When adding a mailbox without its own password, sign in with your account credentials by typing in your @tru.ca email address and clicking Next.

Step 8: Outlook will prompt you for the password. Enter the password and click Sign In.

Step 9: You may be prompted for DUO authentication. Click on the DUO authentication method you use and complete the authentication process to continue.

Step 10: Sometimes, Outlook may return you to the Enter Password prompt after signing in with your own account credentials. If this happens, click on Sign in with another account again. A list of available accounts will be displayed. Click on your @tru.ca account, which was previously added, and click through the prompts.

Step 11: Wait for Outlook to complete the login and set up the mailbox.

Step 12: Click Finish when the process is done.

Step 13: Outlook will prompt you to restart Outlook in order to see the mailbox. Click OK when prompted, then close and reopen Outlook.

Step 14: Depending on the size of the mailbox, it may take longer than usual for Outlook to reopen after adding a group, shared, or generic mailbox. Please wait until Outlook finishes loading. If this process takes more than 10 minutes, please contact the IT Service Desk for assistance.

Step 15: When Outlook is open again, the new mailbox will appear in your mailbox pane, and you can use the mailbox just like any other mailbox in Outlook.

If you encounter an error message like "The set of folders could not be opened [...]" when you click on a newly added mailbox, or if the mailbox folders appear empty, please contact the
IT Service Desk for assistance. It's possible that your account doesn't have the necessary permissions to access the mailbox, or there may be another issue preventing it from opening correctly.