Microsoft Outlook FAQ

Thanks to Microsoft 365 using email on the web is easier than ever, just go to outlook.office.com and sign in with your credentials.

For more information on your email please see our "Email and Calendar" Knowledge Base Category.  At this time, students are unable to use the Outlook application to access their email on mobile devices.

We recommend using OneDrive or Teams for sharing files whenever possible. Using one of these apps reduces the number of copies of the file floating around in a lot of different mailboxes, and is much more secure. However, if an attachment must be sent from your Microsoft 365 mailbox, then attachment sizes up to 150mb are possible.

We recommend having no more then 10 total mail accounts on your Outlook profile at once. More than 10 mail accounts will cause your Outlook to run much slower.

If you require more than 10 mail accounts please contact the IT Services so that we can assist you in setting up your Outlook with more accounts.

To request a new distribution list be created for you, Submit a ticket requesting one

For information how to sync up your device's contacts in Outlook, please see Microsofts Articles on it.

IOS

Android

There are two different ways that you can delete the saved/cached versions of email addresses. It is possible to delete these entries individually or delete the whole repository. You may have to do the below if:

• you have updated a contacts email address in your contacts
• a TRU staff member has had a change in name
  • Please note: By default an alias is added to staff accounts, so in this instance your email will still reach its destination, but their display name will be the old name
• you regularly email someone, but have not added them to your contacts 

Delete Individually

1. In a new email start typing the address you wish to delete
   
2. Outlook will pre-empt options underneath
3. Hover mouse over desired address and click delete option to the right
   

Delete Entire Nickname Cache

Please note: When deleting your entire nickname cache this will delete all suggested email addresses being held. This includes email addresses that you may use that are not in your contacts. If you are unsure if you are wishing to delete the entire cache, please follow the instructions above to delete them as needed.
 

1. Open Outlook
2. Click on File in top left
   
3. Select Options down the left side
   
4. Select Mail on the left
   
5. Scroll down and click Empty Auto-Complete List
   
6. Click Yes when system prompts Are you sure you want to empty the Auto-Complete list?
   
7. Click OK to close Outlook Options window