Microsoft Outlook FAQ

Thanks to Microsoft 365 using email on the web is easier than ever, just go to outlook.office.com and sign in with your credentials.

For more information on your email please see our "Email and Calendar" Knowledge Base Category.

We recommend using OneDrive or Teams for sharing files whenever possible. Using one of these apps reduces the number of copies of the file floating around in a lot of different

mailboxes, and is much more secure. However, if an attachment must be sent from your Microsoft 365 mailbox, then attachment sizes up to 35 MB are possible.

We recommend having no more then 10 total mail accounts on your Outlook profile at once. More than 10 mail accounts will cause your Outlook to run much slower.

If you require more than 10 mail accounts please contact the IT Service Desk so that we can assist you in setting up your Outlook with more accounts.

To request a new distribution list be created for you, submit a Distribution List request.

To manage the distribution list, follow the How to Create or Manage Distribution Lists article.

For information how to sync up your device's contacts in Outlook, please see Microsofts Articles on it.

• IOS
• Android

There are two different ways that you can delete the saved/cached versions of email addresses. It is possible to delete these entries individually or delete the whole repository. You may have to follow the instructions below if you meet one of the following:

• You have updated a contact email address in your contacts
• A TRU staff member has had a change in name
  • Please note: By default an alias is added to staff accounts, so in this instance your email will still reach its destination, but their display name will be the old name
• You regularly email someone, but have not added them to your contacts 

Delete Individually

1. In a new email type the address you wish to delete
   
2. Outlook will show options underneath
3. Hover you mouse over desired address and click delete option to the right
   

Delete Entire Nickname Cache

Please note: When deleting your entire nickname cache this will delete all suggested email addresses being held. This includes email addresses that you may use that are not in your contacts. If you are unsure about this, please follow the instructions above to delete them as needed.

1. Open Outlook
2. Click on File in top left
   
3. Select Options down the left side
   
4. Select Mail on the left
   
5. Scroll down and click Empty Auto-Complete List
   
6. Click Yes when system prompts "Are you sure you want to empty the Auto-Complete list?"
   
7. Click OK to close Outlook Options window