Campus Wi-Fi

Signing into Eduroam

1. Select the Eduroam network on your device.

2. In the username field, enter your T-ID if you are a student, or your Staff Username if you are a staff member.

3. In the password field enter your password that you use for your TRU Account.

4. Click Save/Submit/Connect to submit the credentials.

5. If your device connected automatically, you are done!

If your device did not automatically connect, proceed to Step 2a for Chromebooks, Step 2b for regular laptops, or Step 2c for an iOS or Android device

Connecting with a Chromebook

1. On the taskbar, next to the clock, click the wireless indicator icon.

2. In the menu that appears, click in the network row (you will either see a network indicator icon or the words "No network" on that row).

3. Select the Eduroam network that the Chromebook needs to connect to

4. In the "Join Wi-Fi network" dialog box, set up your connection as follows:

If you are still unable to connect your Chromebook to Eduroam, contact the IT Service Desk by submitting a Service Request ticket here: https://tru.teamdynamix.com/TDClient/84/Portal/Requests/ServiceDet?ID=914

Manual Configuration for Laptops

Setting up your connection this way is only required if your device is unable to automatically discover the necessary settings

Connecting with your Android or iOS Smart Device

The getEduroam Application can be downloaded from your smart device's App store

1. Install the app via the link provided above or by going to your app store and searching for "geteduroam"

2. Open the app and enter "Thompson Rivers University" as the institution. It should appear as an option to select after typing.

3. Select Staff or Student for the profile.

4. Enter your correct username format from the examples below and then click 'Connect to Network'

Students	Staff and Faculty

 

5. Your device is now configured and connected to the Eduroam wireless network.

Did the getEduroam app say it configured but your connection to Eduroam failed?

Go back into your wifi settings on your phone and instead of clicking on Eduroam to connect to it, press & hold (or select the "Options" dots for the network) and go into Manage Network Settings/Settings for Eduroam.

Re-type in your password here and click Save/Connect/Submit to save the settings.

If you are still unable to connect to eduroam, proceed to Step 3 for Troubleshooting steps.

Trouble Connecting?

"Forget Network" for Eduroam on your device, turn your Wi-Fi off and then back on. Instructions for how to Forget a WiFi network for specific devices is listed below:

• Forget WiFi on Apple Devices
• Forget WiFi on Android Devices
• Forget WiFi on Apple Computers

• Windows 11:

  • Select Start  > Settings  > Network & Internet

  • Select Wi-Fi , then select Manage Known Networks

  • Select the network you want to forget, then select Forget

• Windows 10:

  • Select the Wi-Fi network icon on the right side of the taskbar, then select Network & Internet Settings

  • Select Wi-Fi , then select Manage Known Networks

  • Select the network you want to forget, then select Forget

If you are on a MacBook and have connected to Eduroam at another university, you will need to remove the Eduroam profile for that university:

1. Go to System Preferences -> Profiles

2. Remove any profiles added from other universities

3. Turn your wifi off and back on again, then try re-connecting to Eduroam

If you are on a laptop, find Eduroam in the list of available networks again and try to re-connect.

If you are on an Android or iOS Smartphone, repeat the instructions above for the GETEDUROAM App.

1. Forget the Eduroam WiFi Network again on your device as per the instructions above

2. In the username field, enter your T-ID if you are a student, or your Staff Username if you are a Faculty/Staff

3. In the password, field enter your password that you use for your TRU Account

4. Under the EAP Method, select PEAP

5. Under the CA certificate, select Don't Validate

6. Under the Phase 2 Authentication, select MSCHAPV2

7. Submit/Save/Connect to save the settings

If you are still unable to connect, you will need to contact the IT Service Desk. 

You can contact the IT Service Desk using the following Service Request: https://tru.teamdynamix.com/TDClient/84/Portal/Requests/ServiceDet?ID=914

Not all older devices will be able to be connected to the network even with assistance. If this is the case, you will need to acquire a newer device.

Connecting to another institution's Eduroam wifi network

If you are visiting another institution that has Eduroam wifi, log in using your home institution, add your institution's domain at the end of your username.
For example, an SFU student would log in with userid@sfu.ca

TRU individuals visiting another institution would sign into Eduroam using their username@tru.ca and regular password