Report Issues with GPCloudService VPN Portal

What is This Service

This service provides support for:

• New VPN access requests

• Changes to existing VPN permissions

• Troubleshooting issues with the GlobalProtect VPN client

GlobalProtect is the supported VPN client for securely connecting to TRU resources from off campus.

Installation Guides

Choose the appropriate setup guide for your device:

• Windows: VPN Setup for Windows

• Mac: VPN Setup for Mac

• Linux: VPN Setup for Linux

  Note: Linux is not officially supported by TRU IT Services.

Who is Eligible

• TRU Employees

• TRU Students

• Approved contractors (by request)

Where Can I Get This Service

Select Request Service on this page.

Staff: Choose Report Issues with GPCloudService Portal
Students/Contractors: Choose Report Issues with VPN.TRU.CA Portal

How Do I Use This Service

When submitting a request, please include the following:

Contact Information

• Phone number

• TRU email address

Device Information

• Operating system (Windows, macOS, Linux, etc.)

If you're experiencing technical issues, include any relevant error messages or screenshots if possible.