Multifactor Authentication Reset Request

Enabling or Troubleshooting Multifactor Authentication.

Before IT Services can change your registered Microsoft MFA information, your contact information needs to be up to date on your myTRU Record.

Have you updated your contact information on your myTRU record?

Yes, my contact information has been updated on my TRU record

No, my information is different on my TRU record

Employee or Student

Student

Employee

Other (Guest, Retiree, etc.)

TRU ID Number

Alternate Email Address

Please enter an alternate email to be used for communication with the requestor.

Legal First Name

Legal Middle Name (if available)

Legal Last Name

Date of Birth - Enter as DD/MM/YYYY

Physical Mailing Address (on myTRU)

PREVIOUS Phone Number for MFA Registration, including the country code.

NEW Phone Number for MFA Registration, including the country code

Registered Personal Email

Previous Name History (if applicable)

Emergency Contact Information (if available)

Title

A short description to explain the nature of a ticket.

Microsoft MFA Support

Additional Information

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Your name

Your email address

Verification Code