Error: A Mailbox Couldn't Be Found

A Mailbox Couldn't Be Found for My Student T-ID?

If you try to log in to Student Email and get an error message saying "Error: A Mailbox Couldn't Be Found", it means you are not an active TRU student. 

You will not have Student Email if:

  • You are only registered for a myTRU account
  • You have registered for courses, but have not yet paid the required fees, deposits, and tuition
  • You used to be a TRU student, but two or more years have passed since you finished your last course

You should be able to log into Student Email 24 hours after you have paid tuition and fees.

If you believe you should have Student Email but can't log in, contact the IT Service Desk.

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