Video - Setting up your TRU Provided Computer

1. Plug the power cable into your computer
2. Plug in the display cable(s) to your computer, you should have 1 cable for each monitor
3. Plug in the network cable
4. Plug in your mouse, keyboard, and, if you have one, speaker bar into your computers USB ports

1. Plug the power cable into your dock and connect your dock to your Surface
2. Plug in the display cable(s) to your docks Mini DisplayPort ports, you should have 1 cable for each monitor
3. Plug in the network cable to Ethernet port on the dock
4. Plug in your mouse, keyboard, and, if you have one, speaker bar into the dock USB ports

1. Plug the power cable into your dock and connect your dock to your Laptop
2. Plug in the display cable(s) to your docks DisplayPort ports, you should have 1 cable for each monitor
3. Plug in the network cable to Ethernet port on the dock
4. Plug in your mouse, keyboard, and, if you have one, speaker bar into the dock USB ports

Lenovo Docks may differ from the above image

1. Plug the power cable into each of your monitors
2. Plug in the display cable for each monitor, there are multiple types of cables discussed on the next panel.
3. The connectors for 3 common TRU monitors are shown to the right

1. Use these instructions if you did not take your phone home
2. Connect the network cable from your computer to the other port on the back of your phone

1. Use these instructions if you took your phone home
2. Connect the network cable from the wall to the port on the back of your phone as shown to the right
3. Connect the network cable from your computer to the other port on the back of your phone
4. Send an email to ITServiceDesk@tru.cawith your name and local so that we can take you phone off Teleworker mode, also return the power over ethernet adapter that was supplied to OL140

1. Plug your power bar into the wall (If you have one)
2. Plug the computer and monitor power cables into the power bar, be sure to plug the computer into the port labelled “Master” on the power bar and the monitors into the Master controlled ports
3. Plug the computer (or phone) network cable into the nearest wall jack

1. Check if the light on the power button comes on, you may need to press the power button twice
2. Check that the power cable is fully plugged into the computer
3. If you have a power bar, ensure that it is turned on
4. Ensure that the room that you are in has power

1. Check that the monitor is turned on, there should be a light in the bottom right corner of the monitor to indicate that it is on, if it is green or white the monitor is on and connected, if it is orange then your monitor is on but is not connected, check the cables
2. Check that the power and display cable are fully plugged into the monitor
3. If you have a power bar, ensure that it is turned on

Your Monitor configuration is backwards in Windows

1. Right click on the desktop and click “Display Settings”
2. On the window that pops up click “Identify”
3. Ensure that the configuration shown is the same as what shows when you click Identify, you can change this by clicking and dragging the boxes to match your Monitors

1. Ensure that the network cable is fully pushed in, there should be lights on the port and in the bottom right of the screen you should see one of the following icons 
2. If you connected your desk phone, ensure that the cable from your computer is plugged into the “PC” port on your phone
3. If you brought your phone back from home and there is a second port on the wall jack, try connecting the phone to that port
4. Check that your phone is on and has a dial tone
   - If your phone is not working, make sure the network cable is fully pushed in on both the phone and the wall jack

If you are encountering an issue that was not discussed above, please contact the IT Service Desk for assistance.

• Hours: 8am to 6pm, Monday to Friday
• Phone: 250-852-6800 / 1-888-852-8533
• Email: ITServiceDesk@tru.ca