Login Credentials
Credentials for signing in to your TRU Retiree Webmail are as follows. Note your email address and username include @retiree.tru.ca instead of @tru.ca
Username: Your TRU Retiree Email Address (Example: jsmith@retiree.tru.ca)
Password: Your TRU Password
If you are unable to log in with your credentials, view the Retiree Email Support section for additional help articles, visit the Self Service Password Reset Portal to try a Password Reset, or use the links at the bottom of this article to create a Help Support Ticket.
How Do I Login?
Visit outlook.office.com and sign in with your TRU Retiree Email Credentials
During the first time log in process, you will be directed to provide more information for account verification purposes. Click Next if you see this message, then proceed to add a Verification Phone and/or Email Account.
Add an email address or phone number for verification. Adding a phone number for a text message as a form of verification is shown in the screenshots below
Once you are logged in, you will be presented with your email
If you see an error page when attempting to log in, one common solution is to clear your browser's cache & cookies to give it a clean state when attempting to connect. In most cases, select options for clearing the Cache and Cookies for "All Time" if available.
Instructions to clear your browser cache can be found at the following link depending on your browser or device: Clearing Your Browser Cache
After you're done, visit https://outlook.office.com. Do not follow saved links or bookmarks you may have, as they can point to the wrong page.
Can I use the Outlook Application to Access my Retiree Email?
Currently, retiree email accounts are not licensed through TRU's Microsoft 365 offering for the download of the Outlook Application (mobile or desktop). If you have the Outlook application with a personal or purchased license, you can connect your TRU Retiree Email address to the application as an additional mailbox.
Can I use the Mail App on my Phone or Tablet?
Yes, links to instructions for Apple and Android Mail Apps are included below. You may need to search out more specific instructions for other devices.
Add an email account to your iPhone or iPad
Set up email in Android email app
Additional Links & Support
Still experiencing an issue? Submit a Support Request through the links below for assistance.