How to Order an Official Transcript from TRU

Introduction

Official transcripts can be ordered through the myTRU website.

During the ordering process, you will reach a page called Transcript Request Address. This page provides several different options for specifying who should receive the transcript.

Important: You only need to complete ONE of the four options on the Transcript Request Address page. Do not complete multiple options.

After selecting one option, you will be able to review or enter the recipient's full mailing information on the following page.

Prerequisites

Before ordering a transcript, you will need:

  • Access to your myTRU Student account, or
  • Access to your myTRU Alumni account if you have graduated.

If you are a TRU graduate and do not have an active Alumni account, you can request Alumni account activation through the IT Service Desk Portal.

You will also need a valid credit card to complete payment at the end of the request.

 

Ordering an Official Transcript

1. Open myTRU

Go to the myTRU website.

Locate the Transcripts section.

Select Order Printed Transcript.

2. Sign In

Sign in using either:

  • Your myTRU Student account, or
  • Your myTRU Alumni account

After signing in, continue to the transcript request.

3. Complete the Transcript Request Address Page

The Transcript Request Address page contains four different ways to identify the recipient of your transcript.

Only complete ONE of these options.

Option 1: External College Code

Use this option when sending your transcript to an external college or institution that has a college code.

You can:

  • Enter the college code directly if you know it, or
  • Select Look Up College Code to search for the institution.

After selecting a college, continue to the next page.

The institution's address information will automatically be populated. You will only need to select the Transcript Type before continuing.

Option 2: One of Your Addresses

Use this option if you want the transcript sent to an address already stored in your TRU student record.

Select the field to open a drop-down list containing your saved address information.

When you continue to the next page, the recipient and mailing address fields will automatically be filled using information from your student record.

You will still need to select the Transcript Type.

This is usually the easiest option when sending the transcript to yourself at an address already recorded by TRU.

Option 3: Internal College

Use this option when selecting an internal TRU college, faculty, or department from the available list.

Examples may include:

  • Faculty of Arts
  • Bob Gaglardi School of Business and Economics
  • Other available TRU faculties or internal destinations

When you continue, the selected college name will be populated automatically.

For an Internal College request, only the Transcript Type is required to continue. Address fields may remain blank.

Option 4: Issue To

Use Issue To when you want to manually specify the person or organization receiving the transcript.

After continuing, the name entered in Issue To will automatically appear in the recipient field.

You will then need to manually enter the required mailing information.

The following fields are required:

  • Transcript Type
  • Issued To
  • Street Line 1
  • City
  • ZIP or Postal Code

The page also provides optional fields for:

  • Street Line 2
  • Street Line 3
  • State or Province
  • Nation
  • Phone Number
  • Extension

Complete the required information and continue.

4. Select the Number of Copies and Delivery Method

On the next page, select how many transcript copies you want to order.

You can request up to 20 copies.

Select the appropriate delivery method.

Available options may include:

  • Hold for Pickup
  • Process & Send Transcript

Continue after making your selections.

5. Review Your Request

A summary page will display the information entered during the transcript request.

Review the information carefully, including:

  • Recipient
  • Mailing information
  • Transcript type
  • Number of copies
  • Delivery method

If everything is correct, continue.

6. Complete the CAPTCHA

Complete the CAPTCHA verification shown on the page.

Submit the CAPTCHA to continue.

7. Complete Payment

You will be taken to the checkout page.

Enter the required credit card and payment information and complete the transaction.

Your official transcript request will be submitted after payment is successfully processed.

 

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