Resolving Final Grade Entry Issues for Faculty

Resolving Final Grade Entry Issues for Faculty

Are You Having Trouble Entering Final Grades?

If you’re experiencing issues accessing or using the Final Grade Entry system on the TRUEmployee portal, follow these steps to identify and resolve the problem:

Troubleshooting Steps

1. Check if the "Final Grade Entry" Link is Visible on TRUEmployee

   • If you do not see the link:

     • Faculty members often have both Student (TRU ID) and Employee (Staff Username) accounts.

     • Make sure you are logging in with your Staff Username (not your TRU ID). The TRU ID is for students, while the Staff Username is required for faculty access.

     • After confirming this, check again for the Final Grade Entry link.

2. Still Not Seeing the Link?

   • This could be an account setup issue.

     • Verify Faculty Status:
       Faculty accounts need a specific setup in the university’s systems. If you suspect your account isn’t set up correctly:

       • Reach out to Payroll at payroll@tru.ca.

       • Ask them to confirm that your account is set up as a Faculty member in the university’s system.

       • Once Payroll resolves the issue, check if the Final Grade Entry link appears in your portal.

3. Final Grade Link Still Missing?

   • Even after Payroll confirms your setup, if you still can’t see the link:

     • Ensure your browser cache is cleared.

     • If the problem persists, submit a support ticket for account assistance. This may be a technical issue with the system.

4. Can You See Your Courses in the Final Grade Entry System?

   • If No:

     • This indicates a setup issue with your courses in BANNER.

     • Submit a ticket to RO-Systems (Registrar’s Office) by calling 250-828-5000. They handle all faculty/course-related setups.

   • If Yes, but the class list is missing when you click on a course:

     • Scroll down within the system — the class list typically appears below the course selection area.

5. Everything Working? Great Success!

   • Once resolved, you should be able to enter and submit your grades without issues.

Key Points to Understand

• How Access Is Set Up for Final Grade Entry:

  1. Payroll configures your Faculty account in BANNER.

  2. This setup ensures your account receives the "FACULTY" role in Active Directory.

  3. The TRUEmployee portal relies on these roles to show faculty-specific content, including the Final Grade Entry system.

  4. Course and class list setups are managed by the Registrar’s Office (RO-Systems) in BANNER.

• Who to Contact:

  • Payroll: Issues with your faculty setup in BANNER. Reach out at payroll@tru.ca.

  • RO-Systems: Problems related to courses or class lists. Contact the Registrar’s Office at 250-828-5000.

  • Technical issues accessing the TRUEmployee portal or Final Grade Entry. Submit a support ticket for account assistance.

By following these steps, you’ll quickly resolve most issues and can focus on wrapping up your semester. If you’re still stuck, don’t hesitate to reach out for further assistance!