Global Protect VPN Setup for Windows

To setup VPN on your Windows device, follow the instructions below

If you have any issues connecting, please review the VPN troubleshooting solutions

Instructions

1. Ensure you have disconnected from an existing VPN portal or application before proceeding
    
2. Open a web browser and visit https://vpn-tru.gpcloudservice.com/ to download the GlobalProtect VPN App
    
3. Sign in with your TRU Credentials
   
   
    
4. Download the Global Protect VPN App for your computer - Windows 64 bit should be used in most cases
   
   


5. Once downloaded, open the installer file. If you are asked to allow the installer to run, select Yes
   
   


6. Once the VPN is finished installing, enter the appropriate portal address: vpn-tru.gpcloudservice.com
   More instructions on how to add the VPN portal address can be found here: Global Protect VPN Portals


7. Sign in with your TRU Credentials:
    

   Students	Staff & Faculty, Contractors, Non-Employees
   Use your TID@mytru.ca and myTRU Password	Use your TRU Email & Password, a browser window will launch for you to login

   You will be prompted for your Microsoft Authenticator Multi-Factor Authentication (MFA)
    
8. To disconnect from the VPN, open the App from your System Tray next to the clock and click on Disconnect