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Services or Offerings?
Student E-Mail (Outlook Webmail)
  1. Services
  2. Email & Collaboration Services
  3. Email
Access, forwarding setup, and other issues regarding Student Outlook Mail.
Slido
  1. Services
  2. Teaching, Learning, & Classroom Support
Support for the Slido polling and engagement tool
Azure Multifactor Authentication (Student)
  1. Services
  2. Information Security
Enabling or Troubleshooting Azure Multifactor Authentication (Student).
Mattermost
  1. Services
  2. Teaching, Learning, & Classroom Support
Support and information for the Mattermost collaboration platform
MyTRU
  1. Services
  2. Enterprise Systems
Information About and Issue Reporting for the MyTRU Student Portal
Incident Response
  1. Services
  2. Information Security
Responding to malware, identity theft, and other incidents
Report an Issue
  1. Services
  2. General Inquiries
Quickly report an issue impacting a service or system
Printer Support (Student)
  1. Services
  2. Computer, Devices & Printing Support
Support for Student printers
Wireless Network Issues
  1. Services
  2. Network and Wireless
Issues with the TRU or Eduroam WiFi.
VPN Access
  1. Services
  2. Accounts and Access
Request new VPN access or changes to current access.
Register a Network Device
  1. Services
  2. Network and Wireless
Register a personal device to connect to the TRU wireless network.
About Information Security
  1. Services
  2. Information Security
The ITS Information Security Team includes ITS managers and staff from Technology Services, Enterprise Systems, Client Services, and the Information Security Office.
Password Reset
  1. Services
  2. Accounts and Access
Reset a Student or Staff TRU Network Password.
Printer Maintenance
  1. Services
  2. Computer, Devices & Printing Support
  3. Printer Support (Student)
Request maintenance for a printer
Report Issues with GPCloudService VPN Portal
  1. Services
  2. Accounts and Access
  3. VPN Access
Report Issues with GPCloudService VPN Portal