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How to Report a Tech Issue from an Instructor Station
Instructor computers are equipped with a desktop shortcut that allows users and staff to report urgent classroom technology issues directly to IT Services. This tool can be used when the computer is operational and connected to the network.
When to Use This Tool
Use the classroom emergency tool if the instructor computer is functioning and connected to the internet. It is intended for in-class issues that need immediate or timely attention.
Important
If the instructor computer will not start or cannot connect to the network, call the IT Service Desk at 1-250-852-6800.
Steps to Report a Classroom Emergency
- Double click the Report Classroom Emergency icon located on the desktop.
- A command-line window will open, prompting you for the following:
- Name: Automatically detected from the login session
- Location: Automatically detected based on the system
- Callback number: Enter a valid number to be contacted
- Issue description: Briefly describe the problem
- Urgency: Indicate if a technician is required immediately or after class (Y/N)
If you open the window by mistake, click the X in the top-right corner to close it safely.
What Happens After Submission
Once all information is submitted, a support ticket will be created with IT Services. If the issue is marked as urgent, a technician is dispatched as soon as one is available. You may note the ticket number for your reference and close the window.
Troubleshooting
Person Not Found
This message appears when the system cannot match your username to an IT ticketing profile. You can still proceed—reporting will continue under a default user profile and the emergency will be logged as normal.
Network Error
This message indicates that the instructor computer is not connected to the network. You will be unable to complete the emergency report using this method.
Action Required
Call the IT Service Desk at 1-250-852-6800 to report the issue.