Outlook Won't Start in Safe Mode

If Outlook won't start up, even in Safe Mode, you might need to make a new email setup. Here's a simple way to do it:

1. Create a New Email Profile:

   • Look for instructions in our help article titled "Delete, Create or Edit Outlook Mail Profiles."

2. Choose a Profile When Starting Outlook:

   • When you open Outlook, it should ask you which profile you want to use. Pick the new one you made.

3. Turn Off Extra Add-Ins:

   • Some extra features, called "COM add-ins," might cause problems. You can turn these off:
     • Go to the "File" tab in Outlook, then "Options," and click "Add-Ins."
     • At the bottom of the window, next to "Manage," make sure "COM Add-ins" is displayed, then click "Go..."
     • Uncheck any add-ins that you don't recognize or that seem non-essential.

4. Specific Issues with Adobe Reader:

   • If you've had issues with Adobe Reader, try removing its add-in by following the steps above.
   • If Outlook starts working better without it, you can try turning the Adobe add-in back on later.

5. Re-Enable the Add-ins:

   • If Outlook is now running stable you can re-enable the add-ins that you had.

If you still require assistance, please contact the IT Service Desk.