Remove Generic AD Account from Windows

Stuck in a loop trying to sign in to an MS Account? Remove any Generic Accounts from User Accounts

If you are encountering issues with a shared 'generic' account appearing when accessing Microsoft services such as SharePoint or Teams, the following steps will help you prevent this from recurring.

1. Go to Your Account Settings:

   • Click on the Start Menu
   • Search Settings,
   • Click on Accounts
     
     
      

2. Find the Shared Account:

   • Select Accounts
   • Click on Access work or school.
     

3. Remove the Account:

   • Click on the shared account in the list.
   • Click Disconnect.
     

If you still require assistance, please contact the IT Service Desk.