Raiser's Edge Support

We encourage all customers to chat with support for help with software questions and issues: click Chat With Support from the Support Portal.

Additionally, our online case portal, Case Central, allows you to review closed tickets, or log notes and attachments in open cases you’re still working on. When an associate emails you from a case and you reply, your response is automatically added to the notes.

Your Support access is based on your level of investment with Blackbaud and may entitle you to contact Customer Support by phone or create a case on Case Central. If you have phone support, you can view our phone menu in Knowledgebase. Contact your account team for more information about your organization’s Support access.

Along with our Knowledgebase, Blackbaud.com offers a wealth of other resources including our Communities and product documentation, which are available to all users.