Employee Webmail Access and Additional Mailbox Troubleshooting

Which Credentials Do I Use?

You can access your webmail at https://outlook.office.com. Credentials for signing in are as follows:

Username: Your TRU email address. Example: username@tru.ca
Password: Your TRU password

If you are unable to log in with your credentials, contact the IT Service Desk for assistance.

What To Do For "More Information Required"?

Microsoft requires that you add a verification phone number or a secondary e-mail address for account recovery purposes. You will need to verify at least one of these. Simply follow the prompts to gain access to your webmail.

How Do I Open An Additional Mailbox?

Once you have signed into your webmail, if you have access to additional mailboxes they can be opened by clicking on your account icon at the top-right of the page and selecting "Open another mailbox". Enter the e-mail address of the mailbox you wish to open in the prompt and the additional mailbox will be opened in a new browser tab.


Article ID: 2496
Thu 11/18/21 11:28 AM
Thu 3/2/23 8:10 AM