Employee Email (Outlook Webmail) and Additional Mailbox Access

Which Credentials Do I Use?

Link to Outlook Web Access

To access your webmail, go to https://outlook.office.com. Here's what you need to sign in:

Username: Your TRU email address. For example, username@tru.ca
Password: Your TRU password

If you are unable to log in with your credentials, contact the IT Service Desk for assistance.

What To Do For "More Information Required"?

Microsoft needs you to provide either a phone number or a secondary email address for account recovery purposes. You must verify at least one of these options. Follow the instructions on the screen to gain access to your webmail.

Opening an Additional Mailbox

After signing in to your webmail, if you have access to extra mailboxes, you can open them by following these steps:

  1. Click on your account icon located at the top-right corner of the page.
  2. Choose "Open another mailbox" from the options.
  3. Enter the email address of the mailbox you want to open in the prompt.
  4. The additional mailbox will open in a new tab in your web browser.


Article ID: 2496
Thu 11/18/21 11:28 AM
Wed 6/7/23 10:44 AM